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Data, research, and reports
Published

Report illustrates how the big three credit reporting companies are giving consumers the runaround

A CFPB report revealed that the NCRAs have largely relied on vague, unhelpful form letters in response to consumer complaints filed with the Bureau. This practice, which surged in 2020, left families and communities vulnerable at the height of an unprecedented global pandemic and economic crisis.
Data, research, and reports
Published

Trends in Reported Assistance on Consumers’ Credit Records

Since July 2020, consumers have transitioned out of assistance to varying degrees across all credit products, but a significant share of mortgage borrowers continue to receive assistance.
Data, research, and reports
Published

Protecting consumers through a pandemic: 2020 Fair Lending Report to Congress

This report describes our fair lending activities in supervision, enforcement, guidance and rulemaking, interagency coordination, and outreach and education for calendar year 2020.
Policy and compliance
Published

El CFPB en búsqueda de comentarios formales para mejorar las directrices para servir a consumidores LEP

El CFPB planea desarrollar directrices para la atención a consumidores LEP o con Limitado Manejo del Inglés y para ello, está recibiendo comentarios públicos formales a través de su Solicitud de Información del año 2020 sobre la Ley de Oportunidad Equitativa al Crédito y Regulación B.
Policy and compliance
Published

Bureau seeks formal comments to inform forthcoming guidance on serving LEP consumers

The Bureau plans to develop guidance to industry on serving consumers with limited English proficiency (LEP) and welcomes public comments through the Bureau’s 2020 Request for Information on the Equal Credit Opportunity Act and Regulation B.
At the CFPB
Published

More CFPB resources available in multiple languages

Consumers who are of limited English proficiency face unique challenges in learning about and accessing financial services. Watch our webinar to learn how CFPB is working to make our resources accessible to everyone.