Blog

Hemos publicado la queja número tres millones en nuestra base de datos. Éstas representan 10 años compartiendo experiencias de consumidores, clarificando los problemas que enfrentan.

We published the three millionth complaint on the CFPB complaint database.

The CFPB is working to identify and address the financial needs of immigrant consumers.

Frequent overdraft fees take a heavy toll on families living paycheck to paycheck, and may drive people away from bank accounts.

The Consumer Financial Protection Bureau has a launched a new initiative to focus on financial issues facing rural America. Our effort will initially focus on rural banking deserts, discriminatory and predatory agricultural credit, and manufactured housing.

A CFPB report revealed that the NCRAs have largely relied on vague, unhelpful form letters in response to consumer complaints filed with the Bureau. This practice, which surged in 2020, left families and communities vulnerable at the height of an unprecedented global pandemic and economic crisis.

Harry noticed that his son Ari, a servicemember, was struggling with his car loan, so he reached out to the Bureau. His story led to our investigation into...

This summer, we had the pleasure of meeting Dani who shared her story with us. Her story was similar to many of the stories we receive on student debt. She...

Last month, we published a report based on your stories and issued a call for industrywide reforms to protect consumers. Building on this work, today, we...

For borrowers who are experiencing financial distress and looking for a way to pay back their federal student loans, income-driven repayment plans can be...

In Jorge's words, "Within two weeks, everything was finalized . . . [I got] a letter saying it's gone." He continued, "Having a good credit score and a...

Some borrowers have already shared with us their experiences with their student loan servicer (the company that sends a bill each month). We've released the...

Today, for the first time, we are making consumers' complaint narratives – the heart and soul of the complaints we receive – public. These narratives are...

We know that buying a home can be complicated, and that's why we've created tools to help home buyers understand and shop for mortgages. We're glad that...

We now want to hear from you. If you’ve had problems with student loan debt or run into repayment roadblocks, share your story.

Today, we held a field hearing on student debt in Milwaukee. The hearing featured remarks from Director Richard Cordray, as well as testimony from consumer...

If you are paying back student loans, you are not alone. Over 40 million Americans are repaying more than $1.2 trillion in outstanding student loan debt...

We're releasing our third annual Fair Lending Report, which details the important strides we have taken over the last year to protect consumers from credit...

During this meeting, we'll discuss trends in consumer finance research, the activities of consumer financial protection agencies in other countries, and...

Join us for a Community Bank Advisory Council meeting with Director Cordray where we will discuss credit scores and credit reporting and implications for...

Today, we held a field hearing on payday lending in Richmond, Va. The hearing featured remarks from Director Richard Cordray, as well as testimony from...

While you can see hundreds of thousands of complaints in the Consumer Complaint Database, these complaints are much more than just data to us. They reflect...

Join us for a field hearing in Richmond, Va. on payday lending. The hearing will take place on Thursday, March 26 at 12 p.m. EDT.

Tens of millions of consumers use financial products or services like credit cards and student loans that include pre-dispute arbitration clauses in their...

Today, we held a field hearing on arbitration in Newark, N.J. The event featured remarks from Director Richard Cordray, as well as testimony from consumer...