En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.
The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.
Today, the CFPB is announcing that it will re-open the public comment period on big tech payment platforms for 30 days and add additional questions.
Estamos buscando más información del público sobre las plataformas de pago de las compañías “big tech”
Anunciamos la reapertura por 30 días del plazo para recibir comentarios y agregamos nuevas preguntas, sobre las plataformas de pago de las compañías “big tech”.
Lenders must ensure all borrowers have equal access to available reconsideration of valuation processes.
Innovations across the payments ecosystem are transforming how people access financial products and services. This raises concerns that peoples’ financial data may be aggregated and monetized without their knowledge or permission.
Whistleblowers can help the CFPB protect consumers and support the rule of law. The law protects whistleblowers at financial institutions from retaliation.
Banks and credit unions should ensure you’re getting timely responses to your banking questions. To help ensure they’re meeting your needs, the CFPB is asking for you to share your experiences, good or bad.
When you dispute credit information with your bank or other furnisher, you should get a clear and understandable response stating a result.
To help financial institutions serve Spanish-speaking customers, we are making available Spanish translations of several key notices and consumer disclosures.
The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief.
Money transfer providers are required to comply with rules that protect your rights when you send money overseas.
Los proveedores de servicios de transferencias están obligados a cumplir con normas que protegen sus derechos cuando usted envía dinero al extranjero.
This week, CFPB filed a friend-of-the-court brief to protect borrowers' rights under federal law to obtain vital information about their mortgage loans from loan servicers.
The CFPB announced it will extend the deadline for the public to share input and stories on exploitative junk fees through April 11, 2022.
The Consumer Financial Protection Bureau has a launched a new initiative to focus on financial issues facing rural America. Our effort will initially focus on rural banking deserts, discriminatory and predatory agricultural credit, and manufactured housing.
Release of report outlining diversity and inclusion based on public facing data and information reported to the Bureau.
Did you get a notice that your student loans are transferring to a new servicer? Learn more about what this means for you
Many federal student loan borrowers will have their loans transferred to a new servicer. If your loans are currently being serviced by FedLoan Servicing or Granite State, this article can help you prepare for the transition to a new servicer.
El CFPB en búsqueda de comentarios formales para mejorar las directrices para servir a consumidores LEP
El CFPB planea desarrollar directrices para la atención a consumidores LEP o con Limitado Manejo del Inglés y para ello, está recibiendo comentarios públicos formales a través de su Solicitud de Información del año 2020 sobre la Ley de Oportunidad Equitativa al Crédito y Regulación B.
The Bureau plans to develop guidance to industry on serving consumers with limited English proficiency (LEP) and welcomes public comments through the Bureau’s 2020 Request for Information on the Equal Credit Opportunity Act and Regulation B.
If you serve your community and clients in financial wellbeing or financial education, the CFPB has tips to help you go virtual.
See our tools and resources available in Chinese, Vietnamese, Korean and Tagalog.
Building upon the work of the Bureau’s child savings account initiative, the goal of these briefs is to identify, document, and advance promising and proven practices that can increase child savings opportunities for more families with low incomes and low wealth, and that can be taken to scale.
Financial information and tools available to help people transitioning from incarceration.