What We’re Watching: Language Access in Consumer Finance
Financial institutions are increasingly serving consumers in languages other than English.
Blog
What Buy Now, Pay Later lenders are doing to be upfront with borrowers
The CFPB has received feedback on its BNPL interpretive rule and will now provide more clarity and guidance on company compliance and the benefits to consumers.
La CFPB ha entrado al chat
En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.
The CFPB has entered the chat
The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.
CFPB seeks further public input on big tech payment platforms
Today, the CFPB is announcing that it will re-open the public comment period on big tech payment platforms for 30 days and add additional questions.
Estamos buscando más información del público sobre las plataformas de pago de las compañías “big tech”
Anunciamos la reapertura por 30 días del plazo para recibir comentarios y agregamos nuevas preguntas, sobre las plataformas de pago de las compañías “big tech”.
Mortgage borrowers can challenge inaccurate appraisals through the reconsideration of value process
Lenders must ensure all borrowers have equal access to available reconsideration of valuation processes.
New risks emerge as line between payments and commerce blurs
Innovations across the payments ecosystem are transforming how people access financial products and services. This raises concerns that peoples’ financial data may be aggregated and monetized without their knowledge or permission.
CFPB recognizes national whistleblower day
Whistleblowers can help the CFPB protect consumers and support the rule of law. The law protects whistleblowers at financial institutions from retaliation.
Long hold times or excellent care? Tell us about the customer service at your bank or credit union!
Banks and credit unions should ensure you’re getting timely responses to your banking questions. To help ensure they’re meeting your needs, the CFPB is asking for you to share your experiences, good or bad.
Credit disputes: getting a clear statement of results from your furnisher
When you dispute credit information with your bank or other furnisher, you should get a clear and understandable response stating a result.
Support Spanish-speaking customers with Spanish-language disclosures
To help financial institutions serve Spanish-speaking customers, we are making available Spanish translations of several key notices and consumer disclosures.
Exams lead to remediation for private loan servicers’ unfair practices
The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief.
You have rights and protections when you send money abroad
Money transfer providers are required to comply with rules that protect your rights when you send money overseas.
Usted cuenta con derechos y protecciones cuando envía dinero al exterior
Los proveedores de servicios de transferencias están obligados a cumplir con normas que protegen sus derechos cuando usted envía dinero al extranjero.
Helping borrowers hold mortgage servicers accountable
This week, CFPB filed a friend-of-the-court brief to protect borrowers' rights under federal law to obtain vital information about their mortgage loans from loan servicers.
CFPB Extends Opportunity for Public to Provide Input on Junk Fees
The CFPB announced it will extend the deadline for the public to share input and stories on exploitative junk fees through April 11, 2022.
New effort focused on financial issues facing rural communities
The Consumer Financial Protection Bureau has a launched a new initiative to focus on financial issues facing rural America. Our effort will initially focus on rural banking deserts, discriminatory and predatory agricultural credit, and manufactured housing.
CFPB releases report on diversity and inclusion within financial services
Release of report outlining diversity and inclusion based on public facing data and information reported to the Bureau.
Did you get a notice that your student loans are transferring to a new servicer? Learn more about what this means for you
Many federal student loan borrowers will have their loans transferred to a new servicer. If your loans are currently being serviced by FedLoan Servicing or Granite State, this article can help you prepare for the transition to a new servicer.
El CFPB en búsqueda de comentarios formales para mejorar las directrices para servir a consumidores LEP
El CFPB planea desarrollar directrices para la atención a consumidores LEP o con Limitado Manejo del Inglés y para ello, está recibiendo comentarios públicos formales a través de su Solicitud de Información del año 2020 sobre la Ley de Oportunidad Equitativa al Crédito y Regulación B.
Bureau seeks formal comments to inform forthcoming guidance on serving LEP consumers
The Bureau plans to develop guidance to industry on serving consumers with limited English proficiency (LEP) and welcomes public comments through the Bureau’s 2020 Request for Information on the Equal Credit Opportunity Act and Regulation B.
Going virtual with your financial consultations during the Coronavirus emergency
If you serve your community and clients in financial wellbeing or financial education, the CFPB has tips to help you go virtual.
Asian Pacific American Heritage Month: Help the multilingual communities you serve
See our tools and resources available in Chinese, Vietnamese, Korean and Tagalog.