Financial institutions have responsibilities to serve their communities, including communities that predominantly speak languages other than English. To help them serve their customers, we provide Spanish translations of disclosures.
The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief. When they don’t, the Bureau will hold them accountable.
When you send money overseas, remittance providers have to comply with rules about disclosing costs and fees, taking care of cancellations and refunds, resolving errors, and more.
Cuando usted envía dinero al exterior, los proveedores de servicios de transferencias deben cumplir con normas sobre la declaración de costos y tarifas, la atención a cancelaciones y reembolsos, la resolución de errores, y más.
This week, we filed a friend-of-the-court brief to protect borrowers' rights under federal law to obtain vital information about their mortgage loans from servicers.
The Consumer Financial Protection Bureau (CFPB) announced today that it will extend the deadline for the public to share input and stories on their experiences with exploitative junk fees through April 11, 2022.
The Consumer Financial Protection Bureau has launched a new initiative to focus on financial issues facing rural America. Our effort will initially focus on rural banking deserts, discriminatory and predatory agricultural credit, and manufactured housing.
Release of report outlining diversity and inclusion based on public facing data and information reported to the Bureau.
Did you get a notice that your student loans are transferring to a new servicer? Learn more about what this means for you
Many federal student loan borrowers will have their loans transferred to a new servicer. If your loans are currently being serviced by FedLoan Servicing or Granite State, this article can help you prepare for the transition to a new servicer.
El CFPB en búsqueda de comentarios formales para mejorar las directrices para servir a consumidores LEP
El CFPB planea desarrollar directrices para la atención a consumidores LEP o con Limitado Manejo del Inglés y para ello, está recibiendo comentarios públicos formales a través de su Solicitud de Información del año 2020 sobre la Ley de Oportunidad Equitativa al Crédito y Regulación B.
The Bureau plans to develop guidance on serving consumers with limited English proficiency (LEP) and welcomes formal public comments through the Bureau’s 2020 Request for Information on the Equal Credit Opportunity Act and Regulation B.
As Americans face financial uncertainty, financial coaching and financial counseling can play an important role in helping people make informed decisions. At the same time, financial practitioners are having to adapt to working remotely with their clients. We have tips to help you go virtual.
We provide clear and consistent financial information for consumers with limited English skills.
The Bureau is engaged in building the capacity of child savings programs by releasing four briefs geared toward institutions and communities interested in starting, or expanding child savings opportunities.
The Bureau has financial tools to help individuals transitioning from incarceration or who may face challenges from having a criminal record.
If you’ve hit a financial rough spot (and think you might miss a credit card payment) contact your creditor as soon as possible. Most will work with you to find a repayment plan that suits your current situation.
Building and retaining savings is important because it provides a financial foundation on which to plan for the future.
The Bureau held a forum on child savings accounts. We produced a report on the forum so that you can learn more about how states and communities are offering opportunities for families to save for post-secondary education.
Person-to-person payment services are gaining popularity. Before using them, minimize potential risks by reading these tips.
Understanding how financial institutions work with people who have limited proficiency in English.
If you are a tax preparer, we’ve got tips you can use to help people save and build assets during tax time
If you work directly with people who are living paycheck to paycheck, tax time is a good opportunity to encourage saving.
The CFPB works to create a level playing field in financial markets and to help ensure fairness for consumers. Our SEFL division helps ensure compliance with federal consumer financial laws by supervising market participants and bringing enforcement actions when appropriate.
An important part of the CFPB’s mandate from Congress is to make rules governing consumer finance markets more effective and to create new rules when warranted. Today, we’re posting a semiannual update of our rulemaking agenda as part of the federal government’s Unified Agenda of Regulatory and Deregulatory Actions.
Today we’re announcing that we filed a lawsuit against a robo-call debt collection operation, including its ringleaders, their companies, and service providers. The debt collectors allegedly sent millions of robo-calls to threaten, harass, and deceive consumers to collect debt that consumers do not owe, or were not owed to the debt collectors themselves. The complaint alleges that the scheme depended on the participation of the telemarketing company that sent the robo-calls and the payment processors that allowed the collectors to access consumers’ bank accounts.