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The CFPB is seeking additional public input on companies’ acceptable use policies and their use of fines, liquidated damages provisions, and other penalties.

Hoy, hemos anunciado la reapertura por 30 días del plazo para recibir comentarios del público y hemos agregado nuevas preguntas, sobre las plataformas de pago de las compañías “big tech.”

Lenders must ensure all borrowers have equal access to available reconsideration of valuation processes.

Innovations across the payments ecosystem are transforming how people access financial products and services. However, the ease and utility of these services may raise concerns if peoples’ financial data is aggregated and monetized without their full awareness, knowledge, or permission.

Whistleblowers can help the CFPB protect consumers and support the rule of law. The law protects whistleblowers at financial institutions from retaliation.

Banks and credit unions should ensure you’re getting timely responses to your banking questions. To help ensure they’re meeting your needs, we’re asking you to share your experiences, good or bad, by August 22, 2022

When you dispute credit information with your bank or other furnisher, you should get a clear and understandable response stating a result.

Financial institutions have responsibilities to serve their communities, including communities that predominantly speak languages other than English. To help them serve their customers, we provide Spanish translations of disclosures.

The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief. When they don’t, the Bureau will hold them accountable.

When you send money overseas, remittance providers have to comply with rules about disclosing costs and fees, taking care of cancellations and refunds, resolving errors, and more.

Cuando usted envía dinero al exterior, los proveedores de servicios de transferencias deben cumplir con normas sobre la declaración de costos y tarifas, la atención a cancelaciones y reembolsos, la resolución de errores, y más.

當您向海外匯款時，匯款服務機構必須遵守有關披露成本和費用、處理取消和退款、糾正錯誤等規定。

This week, we filed a friend-of-the-court brief to protect borrowers' rights under federal law to obtain vital information about their mortgage loans from servicers.

The Consumer Financial Protection Bureau (CFPB) announced today that it will extend the deadline for the public to share input and stories on their experiences with exploitative junk fees through April 11, 2022.

The Consumer Financial Protection Bureau has launched a new initiative to focus on financial issues facing rural America. Our effort will initially focus on rural banking deserts, discriminatory and predatory agricultural credit, and manufactured housing.

Release of report outlining diversity and inclusion based on public facing data and information reported to the Bureau.

Many federal student loan borrowers will have their loans transferred to a new servicer. If your loans are currently being serviced by FedLoan Servicing or Granite State, this article can help you prepare for the transition to a new servicer.

El CFPB planea desarrollar directrices para la atención a consumidores LEP o con Limitado Manejo del Inglés y para ello, está recibiendo comentarios públicos formales a través de su Solicitud de Información del año 2020 sobre la Ley de Oportunidad Equitativa al Crédito y Regulación B.

The Bureau plans to develop guidance on serving consumers with limited English proficiency (LEP) and welcomes formal public comments through the Bureau’s 2020 Request for Information on the Equal Credit Opportunity Act and Regulation B.

As Americans face financial uncertainty, financial coaching and financial counseling can play an important role in helping people make informed decisions. At the same time, financial practitioners are having to adapt to working remotely with their clients. We have tips to help you go virtual.

We provide clear and consistent financial information for consumers with limited English skills.

The Bureau is engaged in building the capacity of child savings programs by releasing four briefs geared toward institutions and communities interested in starting, or expanding child savings opportunities.

The Bureau has financial tools to help individuals transitioning from incarceration or who may face challenges from having a criminal record. 

If you’ve hit a financial rough spot (and think you might miss a credit card payment) contact your creditor as soon as possible. Most will work with you to find a repayment plan that suits your current situation.

Building and retaining savings is important because it provides a financial foundation on which to plan for the future.