See how the complaint process works
Watch this short video to find out what to include in your complaint and what will happen after you submit.
Find answers before you start a complaint
We currently accept complaints about:
- Checking and savings accounts
- Credit cards
- Credit repair services
- Credit reports and other personal consumer reports
- Debt collection
- Debt settlement
- Money transfers and money services
- Payday loans
- Personal loans like installment and title loans
- Prepaid cards
- Student loans
- Vehicle loans or leases
If you don't see the product or service you want to complaint about listed, to find other places to submit complaints. It includes ways to submit complaints about phone, internet, and cable companies as well as companies that sell other products and services and more.
If you think you’ve been a victim of scam, there are a few important steps you should take right away.
Have you tried reaching out to the company? Companies can usually answer questions unique to your situation and more specific to the products and services they offer.
Or, you can search for answers to consumers’ most frequently asked financial questions.
You generally can’t submit a second complaint about the same problem, so include this information to help the company respond to your complaint.
Key facts in your own words
- Be clear and concise about the problem you’re having
- Include only the most important dates, amounts, and communications you’ve had with the company
- Attach documents that support the facts like account statements and communications with the company. Limit: 50 pages
- If you’re submitting for someone else, note that companies generally require signed, written authorization provided directly by their customer before responding to someone other than their customer. If you have written authorization, consider attaching it.
Company you're complaining about
- Select a company from the list in the form. We will forward your complaint directly to this company and ask for a response.
- If you don’t see the company, provide complete contact information for the company. If we can’t send the complaint to that company, we’ll let you know what you can do next.
Your contact information
- You will need to provide your name, full mailing address, and email. Without this, the company won't be able to respond to your complaint. You can also provide your phone number.
- If you are submitting for someone else, you must identify yourself and your relationship to them.
- We’ll share your complaint with the company so it can review and respond to the issues you’ve described.
- If we can’t send your complaint to the company for response, we’ll send it to another federal agency and let you know.
- Consistent with applicable law, we share your complaint with certain state and federal agencies to, among other things, facilitate:
- supervision of companies,
- enforcement activities, and
- monitoring of the market for consumer financial products and services.
- We publish complaint data (without information that directly identifies you) in our Consumer Complaint Database.
Ready to begin?
Submitting online usually takes less than 10 minutes. Include everything you need to because you generally can’t submit a second complaint about the same problem.
- Learn more about how we share your complaint data
- If you've already submitted a complaint, you can check the status of your complaint.
Witness a violation while working for a company?
You can report a tip to us, through a separate process if you are a current or former employee of a company that has violated federal consumer financial laws or if you are an industry insider who knows about such a company.