Skip to main content

Having a problem with a financial product or service?

We have answers to frequently asked questions and can help you connect with companies if you have a complaint.

Submit a complaint

Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.

Before you start a complaint:

Curious how the complaint process works? Follow the steps your complaint goes through to help you get a response about your issue.

Have you tried reaching out to the company? Companies can usually answer questions unique to your situation and more specific to the products and services they offer.

Not sure if you have a complaint? Search below for hundreds of impartial answers to consumers’ most frequently asked financial questions.

Start your complaint here

If you have a complaint with a financial product or service, tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.

Start a new complaint
98% of consumers receive timely responses

Submitting a complaint helps you

We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.

Map of complaint data illustration

Submitting a complaint helps others

By coming to us, you aren’t just helping yourself. Your complaints play a role in everything we do, helping us to identify problems and prioritize our work.

Graph of complaint data illustration

View complaint data

We publish complaint data (without information that directly identifies you) in our Consumer Complaint Database.

Portrait of Captain Jamison

Learn how the CFPB helped a servicemember

When a servicemember couldn't get anywhere with his financial issue, Captain Jamison helped him submit a complaint.

Illustration of a desk lamp

Report a potential violation to us

You can report a tip to us, through a separate process. Use the tip line if you are a current or former employee of a company that you think has violated federal consumer financial laws or if you are an industry insider who knows about such a company. Unlike submitting a complaint, your tip will not be sent to the company. Please be aware that we cannot take in privileged information.