Submit a complaint about a financial product or service
Each week we send about 25,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know.
Most companies respond within 15 days.
See how the complaint process works
Watch this short video to find out what to include in your complaint and what will happen after you submit.
Find answers before you start a complaint
Ready to begin?
Submitting online usually takes less than 10 minutes. Include everything you need to because you generally can’t submit a second complaint about the same problem.
- Learn more about how we share your complaint data
- If you've already submitted a complaint, you can check the status of your complaint.
Witness a violation while working for a company?
You can report a tip to us, through a separate process if you are a current or former employee of a company that has violated federal consumer financial laws or if you are an industry insider who knows about such a company.