The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.
En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.
Today, the CFPB is releasing our updated Mortgage Servicing Examination Procedures, providing transparency to stakeholders about how we do our work.
The CFPB’s supervisory activities may help entities identify issues before they become systemic or cause significant harm. Here’s what newly supervised institutions can expect from a supervisory relationship with the CFPB.
Today the CFPB finalized changes to its procedural rule related to nonbank supervision based on a risk determination.
Banks and credit unions heavily rely on fees from overdrafts and non-sufficient funds transactions. We’ve launched a supervisory effort to measure the impact of overdraft practices on consumers.
When you dispute credit information with your bank or other furnisher, you should get a clear and understandable response stating a result.
The CFPB examines financial companies for compliance with Federal law, to protect consumers and maintain well-functioning markets.
The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief.
Unfair practices – failing to provide refunds of unearned premiums for add-on products and miscalculation of add-on product refunds.
The CFPB announced it will extend the deadline for the public to share input and stories on exploitative junk fees through April 11, 2022.
Seven examples of unfair practices and other violations by mortgage servicers: CFPB supervision activities uncover red flags
CFPB’s supervision activities revealed unfair acts and practices, and other violations, by mortgage servicers. Here’s what to be aware of and how to find the resources you need if you’re struggling to make your mortgage payments.
This report describes our fair lending activities in supervision, enforcement, guidance and rulemaking, interagency coordination, and outreach and education for calendar year 2020.
This report describes our fair lending activities in innovation, outreach, prioritization, guidance and rulemaking, supervision, and enforcement for calendar year 2019.
The CFPB is committed to protecting consumers through our supervisory work while working to ensure the health and safety of our remote examination staff and employees of our supervised institutions.
El CFPB está comprometido a proteger a los consumidores con nuestro trabajo de supervisión, asegurando la salud e integridad de nuestro personal y el de las instituciones supervisadas.
As part of the Bureau’s commitment to engage stakeholders in active dialogue about key issues, the Bureau recently held three roundtables to gather feedback about the Requests for Information the Bureau recently issued.
Learn about our work over the past six years to create new consumer financial protections and provide resources to help people make informed financial decisions.
Our division of Supervision, Enforcement, and Fair Lending works to create a level playing field in financial markets and to help ensure fairness for consumers.
In the past five years, we have written rules, enforced laws and, supervised banks and other financial companies, while at the same time creating resources...
We're recruiting examiners – our "boots on the ground" within our supervision team – to work daily with large banks and nonbank companies to ensure...
Today we're announcing the reorganization of our Headquarters staff for Supervision. We will continue having two Supervision offices at Headquarters, but...
If you're having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help...
For the first time, consumer reporting agencies will be subject to a federal supervision program. We made the announcement at a field hearing in Detroit...
Millions of Americans rely on loans and other credit products to attend college, buy cars, purchase homes, or open businesses. For many of us, access to...