Blog | Consumer Financial Protection Bureau

Policy and compliance

Published JUN 28, 2024

The CFPB is working to reinforce the foundation of a fair, nondiscriminatory and competitive mortgage market

CFPB’s HMDA enforcement cases and research focus on ensuring financial institutions comply with HMDA and Regulation C’s requirement to report complete and accurate mortgage lending information.

By Bobby Conner, Adrian Gonzalez, Danny Harris, and Hallie Ryan

At the CFPB

Published MAY 20, 2024

Public Interest Tech Jobs: Regulate tech and AI

Join us and other enforcement agencies across the Federal government to ensure the use of advanced technology and automated systems comply with all Federal laws.

By Erie Meyer

Info for consumers

Published JUN 07, 2023

La CFPB ha entrado al chat

En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.

By Eric Halperin and Lorelei Salas

Policy and compliance

Published JUN 07, 2023

The CFPB has entered the chat

The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.

By Eric Halperin and Lorelei Salas

Policy and compliance

Published JAN 18, 2023

CFPB releases updates to mortgage servicing exam procedures

Today, the CFPB is releasing our updated Mortgage Servicing Examination Procedures, providing transparency to stakeholders about how we do our work.

By Lorelei Salas

Policy and compliance

Published JAN 09, 2023

What new supervised institutions need to know about working with the CFPB

The CFPB’s supervisory activities may help entities identify issues before they become systemic or cause significant harm. Here’s what newly supervised institutions can expect from a supervisory relationship with the CFPB.

By Lorelei Salas

Policy and compliance

Published NOV 10, 2022

The CFPB finalizes rule to increase transparency regarding key nonbank supervision tool

Today the CFPB finalized changes to its procedural rule related to nonbank supervision based on a risk determination.

Policy and compliance

Published JUN 16, 2022

Measuring the impact of financial institution overdraft programs on consumers

Banks and credit unions heavily rely on fees from overdrafts and non-sufficient funds transactions. We’ve launched a supervisory effort to measure the impact of overdraft practices on consumers.

By Patrick Gibson and Lisa Rosenthal

Info for consumers Policy and compliance

Published MAY 26, 2022

Credit disputes: getting a clear statement of results from your furnisher

When you dispute credit information with your bank or other furnisher, you should get a clear and understandable response stating a result.

By Erin Jeweler and David Wake

Policy and compliance

Published MAY 25, 2022

Explainer: What is nonbank supervision?

The CFPB examines financial companies for compliance with Federal law, to protect consumers and maintain well-functioning markets.

By Lorelei Salas

Policy and compliance

Published MAY 05, 2022

Exams lead to remediation for private loan servicers’ unfair practices

The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief.

By Austin Hinkle

Policy and compliance

Published MAY 02, 2022

Overcharging for add-on products on auto loans

Unfair practices – failing to provide refunds of unearned premiums for add-on products and miscalculation of add-on product refunds.

By Allison Brown

Policy and compliance

Published MAR 25, 2022

CFPB Extends Opportunity for Public to Provide Input on Junk Fees

The CFPB announced it will extend the deadline for the public to share input and stories on exploitative junk fees through April 11, 2022.

By Gracie Bouwer

Info for consumers

Published DEC 09, 2021

Seven examples of unfair practices and other violations by mortgage servicers: CFPB supervision activities uncover red flags

CFPB’s supervision activities revealed unfair acts and practices, and other violations, by mortgage servicers. Here’s what to be aware of and how to find the resources you need if you’re struggling to make your mortgage payments.

By Lorelei Salas

Data, research, and reports

Published APR 14, 2021

Protecting consumers through a pandemic: 2020 Fair Lending Report to Congress

This report describes our fair lending activities in supervision, enforcement, guidance and rulemaking, interagency coordination, and outreach and education for calendar year 2020.

By Patrice Alexander Ficklin and Frank Vespa-Papaleo

Data, research, and reports

Published APR 30, 2020

Protecting consumers and encouraging innovation: 2019 Fair Lending Report to Congress

This report describes our fair lending activities in innovation, outreach, prioritization, guidance and rulemaking, supervision, and enforcement for calendar year 2019.

By Patrice Alexander Ficklin and Frank Vespa-Papaleo

Info for consumers

Published APR 01, 2020

Supervisory work continues with a commitment to protecting consumers

The CFPB is committed to protecting consumers through our supervisory work while working to ensure the health and safety of our remote examination staff and employees of our supervised institutions.

By Bryan A. Schneider

Info for consumers

Published APR 01, 2020

Mantenemos el compromiso de proteger a los consumidores con nuestro trabajo de supervisión

El CFPB está comprometido a proteger a los consumidores con nuestro trabajo de supervisión, asegurando la salud e integridad de nuestro personal y el de las instituciones supervisadas.

By Bryan A. Schneider

At the CFPB

Published JUL 26, 2018

Bureau roundtables seek public input

As part of the Bureau’s commitment to engage stakeholders in active dialogue about key issues, the Bureau recently held three roundtables to gather feedback about the Requests for Information the Bureau recently issued.

By Anthony Welcher

At the CFPB

Published JUL 21, 2017

Six years serving you

Learn about our work over the past six years to create new consumer financial protections and provide resources to help people make informed financial decisions.

By Zixta Q Martinez

At the CFPB Policy and compliance

Published JUN 02, 2017

How we keep you safe in the consumer financial marketplace

Our division of Supervision, Enforcement, and Fair Lending works to create a level playing field in financial markets and to help ensure fairness for consumers.

By Chris DAngelo

At the CFPB Info for consumers

Published JUL 14, 2016

Consumers Count: Five years standing up for you

In the past five years, we have written rules, enforced laws and, supervised banks and other financial companies, while at the same time creating resources...

By Zixta Q Martinez

At the CFPB Policy and compliance

Published MAR 13, 2013

Come be our ‘boots on the ground’ – join our supervision team!

We're recruiting examiners – our "boots on the ground" within our supervision team – to work daily with large banks and nonbank companies to ensure...

By Lindsay Bacon

At the CFPB

Published DEC 17, 2012

Realigning our supervision work

Today we're announcing the reorganization of our Headquarters staff for Supervision. We will continue having two Supervision offices at Headquarters, but...

By Steve Antonakes

Info for consumers

Published AUG 01, 2012

Foreclosure help is free, and scams are expensive

If you're having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help...

By Scott Pluta