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Consumer market trends

Removal of public records has little effect on consumers’ credit scores

The National Consumer Assistance Plan (NCAP) was launched in March 2015 by the three nationwide credit reporting companies in response to a multi-state settlement. In this report, we explore how the removal of public records resulting from the NCAP affected consumers' credit records and their credit scores.

Financial coaching can benefit consumers

Financial coaching can help consumers achieve their financial goals.  It’s a strategy that financial educators can implement with the people they serve.  Read more about our two briefs: “Financial Coaching: A Strategy to Improve Financial Well-Being” and “Implementing Financial Coaching: Implications for Practitioners.”

New research shows online payday loan borrowers rack up steep fees

We recently released a study about payments for online payday loans and other high-cost online loans and their effects on consumers. We found that online lenders’ repeated attempts to debit payments from a borrower’s checking account add significant costs to online payday loans. 

We took a look at arbitration agreements and here’s what we found

Tens of millions of consumers use financial products or services like credit cards and student loans that include pre-dispute arbitration clauses in their agreements. These clauses can require disputes be resolved through arbitration, rather than through the court system. Since 2012, we’ve being working on a study of arbitration provisions and report to Congress. Here’s what we learned and why it matters.