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Bank accounts and services

When choosing and using your bank or credit union account, it’s important to know your options.

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Checklist for opening a new bank or credit union account

You may decide that a checking or savings account is right for you. Use this checklist to help you gather the information you’ll need to open an account and understand your choices. Read more  

Learn when your funds from a deposited check will be available

Each bank or credit union has its own rules as to when it will let you access money after you deposit a check, but federal law establishes the maximum length of time a bank or credit union can make you wait. Read more

Understand what it means to “opt-in” to overdraft coverage

You could be charged overdraft fees in connection with checks, electronic payments, or debit cards. There are steps you can take to reduce or eliminate overdraft fees associated with your account. Read more

Take action

Submit a complaint

Having trouble with a financial product or service? If you've already tried reaching out to the company and still have an issue, you can submit a complaint. Tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.