I am pleased to announce that the Bureau has published the “Statement Regarding the Provision of Financial Products and Services to Consumers with Limited English Proficiency.” The Statement provides principles and guidelines to inform and assist financial institutions seeking to better serve LEP consumers in non-English languages.
We are finally leaving 1977 behind and developing a debt collection system that works for consumers and industry in the modern world.
The CFPB is taking steps to help create real and sustainable changes in our financial system so that African Americans and other minorities have equal opportunities to build wealth and close the economic divide.
Many Americans continue to face economic challenges during these uncertain times. As Consumer Financial Protection Week comes to a close, the CFPB continues to be here for you with resources to explain your rights, options and protections during the coronavirus pandemic.
Despite the changes in operations brought by the pandemic and stay-at-home orders, we are on the job fielding on average 30,000 complaints a month.