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Category: Data, research, and reports |
Published

Complaints show military families and non-military families have different experiences in the financial marketplace
Archived

This month's 50-state report shows that servicemembers are more likely to submit complaints about some financial products compared to non-servicemembers, such as debt collection, but are less likely than non-servicemembers to submit complaints about other products, such as mortgages. Overall the report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.

Category: Data, research, and reports |
Published

A snapshot of complaints made by older consumers
Archived

The May 2017 Monthly Complaint Report summarizes the complaints submitted by people age 62 and older. The report highlights issues that older consumers are more likely to experience than their younger counterparts, including issues with traditional and reverse mortgages, credit cards, and bank accounts and services.

Category: Data, research, and reports | Category: Info for consumers |
Published

Our office of Servicemember Affairs guides you through the financial hurdles of your military career
Archived

Our recent report will concentrate on some of the most common financial struggles servicemembers face during their military careers; as well as detailing the work we have done to help resolve those struggles since 2011.
Category: Data, research, and reports |
Published

Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report
Archived

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

Category: At the CFPB | Category: Info for consumers |
Published

Consumers Count: Tools and resources for money decisions
Archived

Take control of your financial life with these ten tools that can help you make choices at the grocery store, pay your credit card bill, and deal with debt. They can also prepare you for money decisions like buying a home or figuring out how to pay for college.

Category: Info for consumers |
Published

You have the right to talk to a real person
Archived

When you have an issue with a financial product or service, you have the right to have your complaint heard and responded to. Many people submit complaints to us online on their own, but did you know that you can also call our toll-free number to talk to a real person and get help submitting a complaint? 

Category: At the CFPB | Category: Info for consumers |
Published

You have the right to someone in your financial corner
Archived

Harry noticed that his son Ari, a servicemember, was struggling with his car loan, so he reached out to the Consumer Financial Protection Bureau. His story led to our investigation into an auto loan program that we found was using deceptive marketing and lending practices to target servicemembers.

Category: Data, research, and reports |
Published

Servicemembers 2015: A year in review
Archived

The number of complaints we receive from the military community continues to grow; from 2014-2015, complaints increased by 13 percent. For the second year in a row, debt collection, mortgages, and credit reporting were the top three complaint categories for the military community. Debt collection—by a large margin—was the top complaint category, comprising nearly half of our military complaints.