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The CFPB is working with municipal and county governments to identify and address financial harm to their constituents.

Esta semana hemos alcanzado los tres millones de quejas contenidas en nuestra base de datos pública. Esta acumulación de quejas representa 10 años de trabajo compartiendo las experiencias de los consumidores, para aumentar así nuestra transparencia y crear responsabilidades frente al público al clarificar los problemas que enfrentan los consumidores.

Last week, we published the three millionth complaint on the CFPB complaint database. This accumulation of complaints represents ten years of sharing consumers’ experiences to increase transparency and create accountability to the public by clarifying the problems consumers face.

People dealing with frequent overdraft fees may face a difficult and expensive uphill climb. These fees are often assessed for reasons people do not expect or understand, take a heavy toll on families living paycheck to paycheck, and in some cases ultimately drive people out of banking altogether.

A CFPB report revealed that the NCRAs have largely relied on vague, unhelpful form letters in response to consumer complaints filed with the Bureau. This practice, which surged in 2020, left families and communities vulnerable at the height of an unprecedented global pandemic and economic crisis.

Consumers told us how credit reporting errors affect their lives. Here are steps you can take to help hold credit reporting companies accountable.

Many Americans continue to face economic challenges during these uncertain times. As Consumer Financial Protection Week comes to a close, the CFPB continues to be here for you with resources to explain your rights, options and protections during the coronavirus pandemic.

Despite the changes in operations brought by the pandemic and stay-at-home orders, we are on the job fielding on average 30,000 complaints a month.

The Office of Servicemember Affairs’ annual report highlights complaints from military consumers as well as continuing trends facing the military community in the financial marketplace.

This edition of our 50 state report provides data on US- and state-level complaints submitted by servicemembers, veterans, and military families.

Today, we’re releasing our sixth annual report highlighting complaints from servicemembers as well as emerging issues and continuing trends facing the military community in the financial marketplace.

This edition of our 50 state report provides data on U.S.- and state-level complaints.

As part of the Bureau’s commitment to engage stakeholders in active dialogue about key issues, the Bureau recently held three roundtables to gather feedback about the Requests for Information the Bureau recently issued.

We recently published a Complaint Snapshot report, which provides an overview of trends across consumer complaints. We also took a focused look at debt collection complaints.

When military borrowers are not able to get on track for programs like PSLF, they can end up paying tens of thousands of dollars they would otherwise not owe.

This month's 50-state report shows that servicemembers are more likely to submit complaints about some financial products compared to non-servicemembers, such as debt collection, but are less likely than non-servicemembers to submit complaints about other products, such as mortgages. Overall the report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.

We’ve released a state-by-state snapshot showing how student loan debt is spread across the country. We also break down the complaints we’ve handled from student loan borrowers in every state. 

Our recent report discusses companies’ responses to complaints and consumers’ perspectives on the complaint process and company responses.

Our recent report discusses the most common financial complaints reported by consumers across the 50 states and D.C.

The May 2017 Monthly Complaint Report summarizes the complaints submitted by people age 62 and older. The report highlights issues that older consumers are more likely to experience than their younger counterparts, including issues with traditional and reverse mortgages, credit cards, and bank accounts and services.

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

As the number of older Americans with student debt has quadrupled, older borrowers complain about many problems with lenders, loan servicers, and debt collectors that exacerbate their financial challenges.

Our report highlights trends and issues reported in servicemember complaints about VA mortgage refinances. We also have direct-to-consumer tips to remember when thinking about refinancing your VA mortgage. 

What 1 million complaints – and people from all over the U.S. – tell us about the financial marketplace