Blog

We recently published a Complaint Snapshot report, which provides an overview of trends across consumer complaints. We also took a focused look at debt collection complaints.

When military borrowers are not able to get on track for programs like PSLF, they can end up paying tens of thousands of dollars they would otherwise not owe.

This month's 50-state report shows that servicemembers are more likely to submit complaints about some financial products compared to non-servicemembers, such as debt collection, but are less likely than non-servicemembers to submit complaints about other products, such as mortgages. Overall the report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.

We’ve released a state-by-state snapshot showing how student loan debt is spread across the country. We also break down the complaints we’ve handled from student loan borrowers in every state. 

Our recent report discusses companies’ responses to complaints and consumers’ perspectives on the complaint process and company responses.

Our recent report discusses the most common financial complaints reported by consumers across the 50 states and D.C.

The May 2017 Monthly Complaint Report summarizes the complaints submitted by people age 62 and older. The report highlights issues that older consumers are more likely to experience than their younger counterparts, including issues with traditional and reverse mortgages, credit cards, and bank accounts and services.

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

As the number of older Americans with student debt has quadrupled, older borrowers complain about many problems with lenders, loan servicers, and debt collectors that exacerbate their financial challenges.