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Category: Policy and compliance |
Published

Overdraft fees can price people out of banking

People dealing with frequent overdraft fees may face a difficult and expensive uphill climb. These fees are often assessed for reasons people do not expect or understand, take a heavy toll on families living paycheck to paycheck, and in some cases ultimately drive people out of banking altogether.

Category: Data, research, and reports |
Published

Report illustrates how the big three credit reporting companies are giving consumers the runaround

A CFPB report revealed that the NCRAs have largely relied on vague, unhelpful form letters in response to consumer complaints filed with the Bureau. This practice, which surged in 2020, left families and communities vulnerable at the height of an unprecedented global pandemic and economic crisis.

Category: Data, research, and reports |
Published

Complaints show military families and non-military families have different experiences in the financial marketplace

This month's 50-state report shows that servicemembers are more likely to submit complaints about some financial products compared to non-servicemembers, such as debt collection, but are less likely than non-servicemembers to submit complaints about other products, such as mortgages. Overall the report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.

Category: Data, research, and reports | Category: Info for consumers |
Published

The voice of the consumer

Our recent report discusses companies’ responses to complaints and consumers’ perspectives on the complaint process and company responses.

Category: Data, research, and reports |
Published

A snapshot of complaints made by older consumers

The May 2017 Monthly Complaint Report summarizes the complaints submitted by people age 62 and older. The report highlights issues that older consumers are more likely to experience than their younger counterparts, including issues with traditional and reverse mortgages, credit cards, and bank accounts and services.

Category: Data, research, and reports | Category: Info for consumers |
Published

Our office of Servicemember Affairs guides you through the financial hurdles of your military career

Our recent report will concentrate on some of the most common financial struggles servicemembers face during their military careers; as well as detailing the work we have done to help resolve those struggles since 2011.
Category: Data, research, and reports |
Published

Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

Category: At the CFPB | Category: Info for consumers |
Published

Consumers Count: Tools and resources for money decisions

Take control of your financial life with these ten tools that can help you make choices at the grocery store, pay your credit card bill, and deal with debt. They can also prepare you for money decisions like buying a home or figuring out how to pay for college.