Many Americans continue to face economic challenges during these uncertain times. As Consumer Financial Protection Week comes to a close, the CFPB continues to be here for you with resources to explain your rights, options and protections during the coronavirus pandemic.
Despite the changes in operations brought by the pandemic and stay-at-home orders, we are on the job fielding on average 30,000 complaints a month.
Here's what we’ve been doing over the past year to help military families plan for their next financial journey.
The Office of Servicemember Affairs’ annual report highlights complaints from military consumers as well as continuing trends facing the military community in the financial marketplace.
This edition of our 50 state report provides data on US- and state-level complaints submitted by servicemembers, veterans, and military families.
we’re releasing our sixth annual report highlighting complaints from
servicemembers as well as emerging issues and continuing trends facing the
military community in the financial marketplace.
This edition of our 50 state report provides data on U.S.- and state-level complaints.
As part of the Bureau’s commitment to engage stakeholders in active dialogue about key issues, the Bureau recently held three roundtables to gather feedback about the Requests for Information the Bureau recently issued.
We recently published a Complaint Snapshot report, which provides an overview of trends across consumer complaints. We also took a focused look at debt collection complaints.
When military borrowers are not able to get on track for programs like PSLF, they can end up paying tens of thousands of dollars they would otherwise not owe.
Complaints show military families and non-military families have different experiences in the financial marketplace
This month's 50-state report shows that servicemembers are more likely to submit complaints about some financial products compared to non-servicemembers, such as debt collection, but are less likely than non-servicemembers to submit complaints about other products, such as mortgages. Overall the report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.
We’ve released a state-by-state snapshot showing how student loan debt is spread across the country. We also break down the complaints we’ve handled from student loan borrowers in every state.
Our recent report discusses companies’ responses to complaints and consumers’ perspectives on the complaint process and company responses.
Our recent report discusses the most common financial complaints reported by consumers across the 50 states and D.C.
The May 2017 Monthly Complaint Report summarizes the complaints submitted by people age 62 and older. The report highlights issues that older consumers are more likely to experience than their younger counterparts, including issues with traditional and reverse mortgages, credit cards, and bank accounts and services.
Our office of Servicemember Affairs guides you through the financial hurdles of your military career
Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report
We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.
Four tips to help older student loan borrowers navigate common problems with their student loans
As the number of older Americans with student debt has quadrupled, older borrowers complain about many problems with lenders, loan servicers, and debt collectors that exacerbate their financial challenges.
Our report highlights trends and issues reported in servicemember complaints about VA mortgage refinances. We also have direct-to-consumer tips to remember when thinking about refinancing your VA mortgage.
What 1 million complaints – and people from all over the U.S. – tell us about the financial marketplace
On August 1, 2016 we will publish a notice of a proposed information collection in the Federal Register.
Take control of your financial life with these ten tools that can help you make choices at the grocery store, pay your credit card bill, and deal with debt. They can also prepare you for money decisions like buying a home or figuring out how to pay for college.
Learn about the five financial products and services we’ve received the most complaints about in the last 5 years. Check out the resources we’ve created to help you understand credit cards, debt collection, mortgages, credit reports, banking accounts, and more.
When you have an issue with a financial product or service, you have the right to have your complaint heard and responded to. Many people submit complaints to us online on their own, but did you know that you can also call our toll-free number to talk to a real person and get help submitting a complaint?
Harry noticed that his son Ari, a servicemember, was struggling with his car loan, so he reached out to the Consumer Financial Protection Bureau. His story led to our investigation into an auto loan program that we found was using deceptive marketing and lending practices to target servicemembers.
The number of complaints we receive from the military community continues to grow; from 2014-2015, complaints increased by 13 percent. For the second year in a row, debt collection, mortgages, and credit reporting were the top three complaint categories for the military community. Debt collection—by a large margin—was the top complaint category, comprising nearly half of our military complaints.