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Los hospitales sin fines de lucro deben ofrecer asistencia financiera. Muchos consumidores no reciben esta asistencia, o son acosados por cobradores.

Millions of consumers seek urgent medical care at non-profit hospitals that are required to provide financial assistance to patients in need. However, many eligible consumers either don’t receive this financial assistance or are pursued by debt collectors for bills they don’t owe.

There is a disproportionate impact of medical debt on American Indian and Alaska Native consumers, in Alaska and across the United States.

CFPB Director Rohit Chopra recently met with people in Alabama, Louisiana, and Texas. He combines his on-the-ground observations with the CFPB’s complaint data to identify and address financial challenges along the Gulf Coast.

Nuestro director, Rohit Chopra se reunió con gente de Alabama, Louisiana y Texas. Combinando sus observaciones sobre el terreno, con los datos de las quejas que hemos recibido, pudimos identificar y abordar los retos financieros existentes en la costa del Golfo.

Consumer complaints about financial products and services provide real-time insights into what individuals and families are experiencing in the financial marketplace. In August, the CFPB published our four millionth consumer complaint.

New Mexicans submitted complaints about credit reporting, debt collection, and other products.

La gente de New Mexico nos envió quejas sobre informes de crédito, el cobro de deudas y otros productos.

En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.

The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.

Trabajamos con municipios y condados en identificar y enfrentar daño financiero a sus habitantes.

The CFPB is working with municipal and county governments to identify and address financial harm to their constituents.

Hemos publicado la queja número tres millones en nuestra base de datos. Éstas representan 10 años compartiendo experiencias de consumidores, clarificando los problemas que enfrentan.

We published the three millionth complaint on the CFPB complaint database.

Frequent overdraft fees take a heavy toll on families living paycheck to paycheck, and may drive people away from bank accounts.

A CFPB report revealed that the NCRAs have largely relied on vague, unhelpful form letters in response to consumer complaints filed with the Bureau. This practice, which surged in 2020, left families and communities vulnerable at the height of an unprecedented global pandemic and economic crisis.

Consumers told us how credit reporting errors affect their lives. Here are steps you can take to help hold credit reporting companies accountable.

As Consumer Financial Protection Week comes to a close, the CFPB continues to be here for you with resources to explain your rights, options and protections during the coronavirus pandemic.

Despite the changes in operations brought by the pandemic and stay-at-home orders, we are on the job fielding on average 30,000 complaints a month.

The Office of Servicemember Affairs’ annual report is a review of the CFPB’s work over the past year in fulfilling our duty to help military families.

This complaint snapshot provides data on US- and state-level complaints submitted by servicemembers, veterans, and their families.

The Office of Servicemember Affairs annual report highlights complaints from servicemembers as well as emerging issues and continuing trends facing servicemembers in the financial marketplace.

This complaint snapshot provides data on at the national and state level.

As part of the Bureau’s commitment to engage stakeholders in active dialogue about key issues, the Bureau recently held three roundtables to gather feedback about the Requests for Information the Bureau recently issued.

We recently published a Complaint Snapshot report, which provides an overview of trends across consumer complaints. We also took a focused look at debt collection complaints.