Consumer complaints about financial products and services provide real-time insights into what individuals and families are experiencing in the financial marketplace. In August, the CFPB published our four millionth consumer complaint.
New Mexicans submitted complaints about credit reporting, debt collection, and other products.
La gente de New Mexico nos envió quejas sobre informes de crédito, el cobro de deudas y otros productos.
The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.
En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.
Trabajamos con municipios y condados en identificar y enfrentar daño financiero a sus habitantes.
The CFPB is working with municipal and county governments to identify and address financial harm to their constituents.
Hemos publicado la queja número tres millones en nuestra base de datos. Éstas representan 10 años compartiendo experiencias de consumidores, clarificando los problemas que enfrentan.
We published the three millionth complaint on the CFPB complaint database.
Frequent overdraft fees take a heavy toll on families living paycheck to paycheck, and may drive people away from bank accounts.
A CFPB report revealed that the NCRAs have largely relied on vague, unhelpful form letters in response to consumer complaints filed with the Bureau. This practice, which surged in 2020, left families and communities vulnerable at the height of an unprecedented global pandemic and economic crisis.
Consumers told us how credit reporting errors affect their lives. Here are steps you can take to help hold credit reporting companies accountable.
As Consumer Financial Protection Week comes to a close, the CFPB continues to be here for you with resources to explain your rights, options and protections during the coronavirus pandemic.
Despite the changes in operations brought by the pandemic and stay-at-home orders, we are on the job fielding on average 30,000 complaints a month.
Here's what we’ve been doing over the past year to help military families plan for their next financial journey.
The Office of Servicemember Affairs’ annual report is a review of the CFPB’s work over the past year in fulfilling our duty to help military families.
This complaint snapshot provides data on US- and state-level complaints submitted by servicemembers, veterans, and their families.
The Office of Servicemember Affairs annual report highlights complaints from servicemembers as well as emerging issues and continuing trends facing servicemembers in the financial marketplace.
This complaint snapshot provides data on at the national and state level.
As part of the Bureau’s commitment to engage stakeholders in active dialogue about key issues, the Bureau recently held three roundtables to gather feedback about the Requests for Information the Bureau recently issued.
We recently published a Complaint Snapshot report, which provides an overview of trends across consumer complaints. We also took a focused look at debt collection complaints.
When military borrowers are not able to get on track for programs like PSLF, they can end up paying tens of thousands of dollars they would otherwise not owe.
Complaints show military families and non-military families have different experiences in the financial marketplace
This month's 50-state report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.
We’ve released a state-by-state snapshot showing how student loan debt is spread across the country. We also break down the complaints we handled from student loan borrowers in every state.
Read about consumers’ experiences with our complaint process and company responses.
Read about top financial issues reported by consumers to the CFPB and get information to help if you have a similar issue.