Skip to main content

Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Date range
Clear filters
105 filtered results
Consumer complaint To Congress
Published

2021 Consumer Response annual report

The Consumer Financial Protection Bureau began consumer response operations on July 21, 2011, and became the first federal agency solely focused on consumer financial protection. The Bureau’s Consumer Response team hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of financial institutions, and assists in addressing their complaints.
Consumer complaint
Published

Consumer Complaint Research Brief: Consumer complaints throughout the credit life cycle, by demographic characteristics

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Consumer Complaint Research Brief analyzes the racial and socio-economic diversity of consumer complaints.