Consumer voices on overdraft programs
This report shares findings from qualitative interviews with consumers about their experiences with overdraft programs and fees.
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Consumer insights on managing funds at retirement
This report describes CFPB research on ways to help people make decisions for spending their retirement savings. The study explored ways to communicate retirement spending options, whether it is years before retirement or “just in time” when retirement is near.
Consumer voices on automobile financing
This report describes the findings of consumer focus groups and consumer complaint data about the challenges of navigating the auto financing process. We found that many consumers reported they did not shop around and negotiate as much for the financing as they did for the vehicle itself. The complaint data showed that consumers faced challenges in understanding loan features during negotiations on financing.
Consumer voices on financial rules to live by
In focus groups with consumers, the CFPB learned that many consumers are aware of and interested in financial rules of thumb. However, many consumers also face difficulties in acting on these rules, and were interested in customizing rules for their own situations – what we call “financial rules to live by.”
OSA semi-annual snapshot of servicemember complaints
As of November 2015, the Consumer Financial Protection Bureau has received thousands of complaints from servicemembers, veterans, and their dependents about high-cost consumer credit.
Mobile financial services: A summary of comments from the public on opportunities, challenges, and risks for the underserved
The CFPB’s Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and economically vulnerable consumers are using them.
Consumer voices on credit reports and scores
To better understand consumers’ perspectives on their credit reports and scores, we conducted focus groups with consumers from diverse backgrounds across the country.
Financial well-being: The goal of financial education
A growing consensus is emerging that the ultimate measure of success for financial literacy efforts should be improvement in individual financial well-being.
Consumers’ mortgage shopping experience
We aim to help consumers become better and more informed mortgage shoppers.
Data point: Checking account overdraft
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.