Planning for tax-time savings
A large study exploring tax-time saving found that early messaging and small incentives were effective at encouraging some customers to save using a savings feature on their prepaid card.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Suspicious Activity Reports on Elder Financial Exploitation
This study analyzes a rich, non-public data set to shed light on the volume and characteristics of elder financial abuse.
Building a Bridge to Credit Visibility
This report on the Bureau’s September 17th, 2018 Building a Bridge to Credit Visibility Symposium summarizes the panel discussions that took place during the event and highlights the key themes that stood out from those conversations.
Reporting of Suspected Elder Financial Exploitation by Financial Institutions: An update to the 2016 Advisory and Recommendations
This Advisory Update focuses on financial institution reporting of elder financial exploitation to federal, state and local first responders.
Consumer voices on overdraft programs
This report shares findings from qualitative interviews with consumers about their experiences with overdraft programs and fees.
CFPB data point: Frequent overdrafters
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.
Supervisory Highlights Consumer Reporting Special Edition
In this issue of Supervisory Highlights, we share findings from recent supervisory examination observations in consumer reporting. These observations include findings from examinations at consumer reporting companies and at companies that furnish information to consumer reporting companies.
Monthly Complaint Report, Vol. 14
The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.
Report and Recommendations: Fighting Elder Financial Exploitation through Community Networks
Hundreds of communities across the United States have created collaborative networks to protect their older residents. This report highlights what elder financial exploitation prevention and response networks do, how they work, how they can work better, and how they can be established.
Recommendations and report for financial institutions on preventing and responding to elder financial exploitation
Banks and credit unions are uniquely positioned to detect elder financial exploitation and to take action. This advisory and report include best practices identified by the Consumer Financial Protection Bureau to help banks and credit unions protect older account holders.
Mobile financial services: A summary of comments from the public on opportunities, challenges, and risks for the underserved
The CFPB’s Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and economically vulnerable consumers are using them.