Banking in video games and virtual worlds
Gaming marketplaces increasingly incorporate banking and payment systems. Learn how the CFPB is monitoring the use of virtual currencies in online games.
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Complaint Bulletin: An analysis of consumer complaints related to crypto-assets
This report analyzes complaints related to crypto-assets submitted to the CFPB. This report finds that fraud, theft, hacks, and scams are a significant problem in crypto-asset markets.
Consumer Protection Principles: Consumer protection in new faster payment systems
Faster payment systems hold great promise for consumers. But to be safe, transparent, accessible, and efficient, faster payment systems must keep consumer protection concerns in mind.