Consumers typically pay for telecommunications services monthly, but most providers do not report to consumer reporting agencies unless an account is in collections. In this report, we explore how these debts are reported.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Building blocks to help youth achieve financial capability
A guide for assessing young people's progress toward acquiring the foundations of financial capability.
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on debt collection.
The Bureau, along with its partners at the Federal Trade Commission, is pleased to submit to Congress its seventh annual report summarizing their 2017 activities to administer the Fair Debt Collection Practices Act (“FDCPA”).
Every two years, the CFPB reports on the state of the consumer credit card market. This is our report for 2017.
In this issue of Supervisory Highlights, we report examination findings in the areas of auto finance lending; credit card account management; debt collection; deposits; mortgage servicing; mortgage origination; service providers; short-term, small-dollar lending; remittances; and fair lending. As in past editions, this report includes information about recent public enforcement actions that were a result, at least in part, of our supervisory work. The report also includes information on the Bureau’s use of its supervisory and enforcement authority, recently released examination procedures, and Bureau guidance.
In this issue of Supervisory Highlights,
we report examination findings in the areas of automobile loan servicing,
credit cards, debt collection, mortgage servicing, payday lending, and small
business lending that were generally completed between December 2017 and May
Student loan debt is having an increasing impact on older Americans, according to CFPB research.
Update from the CFPB Student Loan Ombudsman: Transitioning from default to an income-driven repayment plan
This is an update from the CFPB Student Loan Ombudsman containing an initial analysis of information provided by student loan servicers on the repayment success of borrowers transitioning from default to an income-driven repayment plan.
Sixth annual report to Congress on the Fair Debt Collection Practices Act.
Consumer Experiences With Debt Collection: Findings From the CFPB’s Survey on Consumer Views on Debt
This report presents the results of the Survey of Consumer Views on Debt, which was conducted by the CFPB between December 2014 and March 2015 to better understand consumers’ experiences and preferences related to debt collection.