The purpose of this report is to raise awareness about the issues that limited English proficient consumers face when participating in the financial marketplace.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Staying on track while giving back
This midyear report highlights the problems that student loan borrowers face when seeking to access programs designed to protect people working in public service.
This report shares findings from qualitative interviews with consumers about their experiences with overdraft programs and fees.
The 2017 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau’s activities and strategy to improve the financial capability and well-being of consumers.
A brief on credit invisibility, implications for consumers, and steps that communities can take to help consumers build or rebuild their credit.
This report presents the findings of a national survey that examined the financial well-being of U.S. adults. The report shows the distribution of financial well-being scores for the U.S. adult population and for selected subgroups.
The CFPB has identified ten promising practices for tax assistance providers to help people save when filing their taxes.
This report provides an overview of the 2017 Financial Coaching Symposium, including lessons learned and next steps for the field to consider.
There is no single right way to help adults improve financial decision-making, just as there is no single right way everyone should conduct their financial lives. This report, reflecting research and input from the field, presents five principles for effective financial education.
This report describes CFPB research on ways to help people make decisions for spending their retirement savings. The study explored ways to communicate retirement spending options, whether it is years before retirement or “just in time” when retirement is near.
This technical report describes the development and scoring procedures of the CFPB Financial Well-Being Scale.