2018 Consumer Response annual report
We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Featured
Suspicious Activity Reports on Elder Financial Exploitation
This study analyzes a rich, non-public data set to shed light on the volume and characteristics of elder financial abuse.
Complaint snapshot: Servicemembers, Veterans, and Military Families 50 State Report
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on Servicemember complaints.
Complaint snapshot: Mortgage
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on mortgage.
Office of Servicemember Affairs – Annual Report
This report provides data and analysis around the most common complaints submitted by servicemembers to the Bureau. This report also highlights emerging issues and continuing trends facing servicemembers in the financial marketplace.
Complaint snapshot: 50 state report
One of the primary functions of the Bureau of Consumer Financial Protection (Bureau) is collecting, investigating, and responding to consumer complaints. The Bureau’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.
Complaint snapshot: Debt collection
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on debt collection.
2017 Consumer Response annual report
We began consumer response operations on July 21, 2011
as the nation’s first federal agency specifically mandated to protect American
consumers in the financial marketplace.
Monthly Complaint Report, Vol. 26
The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This special edition Monthly Complaint Report takes a closer look at servicemember complaints from all 50 states.
Annual report of the CFPB Student Loan Ombudsman 2017
This annual report from the Student Loan Ombudsman highlights how individual consumer complaints can shape public policy and drive industry-wide reform.
A nationwide look at how student debt impacts older adults
Student loan debt is having an increasing impact on older Americans, according to CFPB research.