Annual Report of the CFPB Student Loan Ombudsman
2024 Student Loan Ombudsman annual report, with an analysis of student loan borrower complaints and policy recommendations.
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
CFPB FY 2023 Office of Minority and Women Inclusion (OMWI) Report to Congress
The FY 2023 OMWI annual report to Congress provides detailed information about the diversity, equity, inclusion, and accessibility (DEIA) work of the Consumer Financial Protection Bureau from Oct. 1 2022 to Sept. 30 2023.
2023 College banking and credit card agreements
2023 Consumer Financial Protection Bureau (CFPB) report on college banking, including credit card and deposit product agreements.
Report of the CFPB Education Loan Ombudsman
This report is required by statute. It covers the student lending market, complaints, challenges for consumers, and makes recommendations to policy makers.
Tuition Payment Plans in Higher Education
College tuition payment plans are widely used loans that can be a good option for students, yet present significant risks for consumers, and regulators may want to consider paying more attention to them.
2022 Annual Report of the CFPB Education Loan Ombudsman
This report is required by statute. It covers the student lending market, complaints, challenges for consumers, and makes recommendations to policy makers.
2022 College banking and credit card agreements
The 2022 Consumer Financial Protection Bureau (CFPB) report on college banking, including credit card and deposit product agreements.
2021 Annual Report of the CFPB Education Loan Ombudsman
The 2021 Annual Report of the CFPB Education Loan Ombudsman reviews student loan complaints, the student loan and education ecosystems, the return to repayment, and servicing transfers.
Financial conditions for renters before and during the COVID-19 pandemic
A new analysis investigating the financial conditions of renters and homeowners before and during the COVID-19 pandemic.
2021 College credit card agreements
2021 Bureau of Consumer Financial Protection (CFPB) report on college credit card agreements.
2020 College credit card agreements
2020 Bureau of Consumer Financial Protection (CFPB/BCFP) report on college credit card agreements.
2019 College credit card agreements
2019 Bureau of Consumer Financial Protection (CFPB/BCFP) report on college credit card agreements.
Annual Report of the CFPB Private Education Loan Ombudsman 2019
The 2019 annual report of the CFPB Private Education Loan Ombudsman covers two years of data, discusses the importance of complaint analysis, and addresses unscrupulous student loan debt relief companies.
College credit card agreements 2018
The Bureau’s annual report on college credit card agreements, pursuant to the CARD Act.
2017 College credit card agreements
The Credit Card Accountability, Responsibility and Disclosure Act (“CARD Act”) requires us to submit to Congress, and to make available to the public, an annual report that lists information submitted to the Bureau concerning agreements between credit card issuers and institutions of higher education or certain organizations affiliated with such institutions.
2017 Financial Literacy Annual Report
The 2017 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau’s activities and strategy to improve the financial capability and well-being of consumers.
Annual report of the CFPB Student Loan Ombudsman 2017
This annual report from the Student Loan Ombudsman highlights how individual consumer complaints can shape public policy and drive industry-wide reform.
Staying on track while giving back: The cost of student loan servicing breakdowns for people serving their communities
This midyear update highlights the problems student loan borrowers face when seeking to access programs designed to protect people working in public service.
Update from the CFPB Student Loan Ombudsman: Transitioning from default to an income-driven repayment plan
This is an update from the CFPB Student Loan Ombudsman containing an initial analysis of information provided by student loan servicers on the repayment...
2016 College credit card agreements
The Credit Card Accountability, Responsibility and Disclosure Act (“CARD Act”) requires us to submit to Congress, and to make available to the public, an annual report that lists information submitted to the Bureau concerning agreements between credit card issuers and institutions of higher education or certain organizations affiliated with such institutions.
2016 Financial Literacy Annual Report
The 2016 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau's activities and strategy to improve the financial...
Midyear Update on Student Loan Complaints
This report analyzes complaints submitted by consumers from October 1, 2015 through May 31, 2016 and highlights the issues that consumers face when seeking...
2015 College credit card agreements
The Credit Card Accountability, Responsibility and Disclosure Act ("CARD Act") requires us to submit to Congress, and to make available to the public, an...
2015 Financial literacy annual report
Empowering people to take more control over their economic lives is essential to our mission.
Annual report of the CFPB student loan ombudsman 2015
The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.