Reports

This Issue Spotlight examines challenges faced and consumer complaints made by those who receive public benefits when getting the funds through financial products or services.

This report outlines challenges faced by justice-involved people and their families in navigating their finances at each stage of the criminal justice system.

This is the 25th edition of Supervisory Highlights. The findings included in this report cover examinations completed between January 2021 and June 2021 in the areas of credit card account management, debt collection, deposits, fair lending, mortgage servicing, payday lending, prepaid accounts, and remittance transfers.

This is a special edition of Supervisory Highlights that details the Bureau’s Prioritized Assessment (PA) work. PA observations are described in the areas of mortgage, auto and student loan servicing, credit card account management, consumer reporting-furnishing, debt collection, deposits, prepaid cards, and small business lending.

A large study exploring tax-time saving found that early messaging and small incentives were effective at encouraging some customers to save using a savings feature on their prepaid card.

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

This report summarizes the findings of the Bureau’s post-proposal consumer testing of pre-acquisition disclosure forms for prepaid accounts.

The CFPB released the results of a Project Catalyst research project finding that offering a small incentive to prepaid card users to put some of their...

To better understand the features and consumer protections currently provided by prepaid products, we studied publicly available account agreements for...

This report summarizes the findings of the Bureau’s pre-proposal consumer testing of pre-acquisition disclosure forms for prepaid accounts.