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We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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Category: Industry and markets |

Issue Spotlight: Public Benefits Delivery & Consumer Protection

Public benefits predominantly flow to families in need or individuals at an insecure time. It is critical that beneficiaries have full and timely access to these funds. This Issue Spotlight examines the challenges that recipients of public benefits encounter in accessing funds through financial products or services.

Category: Consumer education and empowerment |

Justice-Involved Individuals and the Consumer Financial Marketplace

This report outlines challenges faced by justice-involved people and their families in navigating their finances at each stage of the criminal justice system.

Category: Supervisory Highlights |

Supervisory Highlights, Issue 25, Fall 2021

This is the 25th edition of Supervisory Highlights. The findings included in this report cover examinations completed between January 2021 and June 2021 in the areas of credit card account management, debt collection, deposits, fair lending, mortgage servicing, payday lending, prepaid accounts, and remittance transfers.

Category: Supervisory Highlights |

Supervisory Highlights, COVID-19 Prioritized Assessments Special Edition (Issue 23)

This is a special edition of Supervisory Highlights that details the Bureau’s Prioritized Assessment (PA) work. PA observations are described in the areas of mortgage, auto and student loan servicing, credit card account management, consumer reporting-furnishing, debt collection, deposits, prepaid cards, and small business lending.

The report does not impose any new or different legal requirements, and all observations described in the report are based only on those specific facts and circumstances noted during those PAs.

Category: Consumer complaint |

Monthly Complaint Report, Vol. 16

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

Category: Office of Research Publication |

Tools for saving: Using prepaid accounts to set aside funds

The CFPB released the results of a Project Catalyst research project finding that offering a small incentive to prepaid card users to put some of their money into a savings wallet doubled uptake of the wallet. The study also found that the consumers who chose to save using the wallet continued to save after the pilot ended.