Help for people struggling financially after a natural disaster, including information on how to get help and ways to work with banks and lenders.
Taking time to plan ahead before the holidays is one way to manage your holiday spending and stay on track.
CFPB sends letters to financial institution CEO’s encouraging more consumer control over payment methods
Last week, Director Cordray sent a letter to the CEO’s of several banks, credit unions, and financial companies encouraging them to enable consumers to exert greater control over their credit cards, debit cards, and other payment methods.
Many people fall behind because they can’t afford to make monthly debt payments on top of their daily living expenses. You’re not alone. Here are some steps to help you get a handle on debt.
Our recent report discusses the most common financial complaints reported by consumers across the 50 states and D.C.
Understand the key differences between two types of credit card financing promotions, and how to tell them apart.
We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.
Today, we took action against Mastercard and UniRush after preventable technological breakdowns in October 2015 left tens of thousands of RushCard users unable to access their money and without customer support.
If you’re trying to cut down your credit card debt, research shows it can help to keep a short guideline in mind.
We’re exploring the use of a list of companies that offer free credit
scores to their existing customers. Give us your input by commenting on the
Federal Register notice.
Cientos de miles de cuentas creadas en secreto por los empleados de Wells Fargo Bank resultan en una multa histórica de $100 millones por parte del CFPB
La Oficina para la Protección Financiera del Consumidor (CFPB, por sus siglas en inglés) multa a Wells Fargo por abrir cuentas secretas sin el conocimiento o consentimiento de los consumidores.
Hundreds of thousands of accounts secretly created by Wells Fargo Bank employees leads to historic $100 million fine from the CFPB
The Consumer Financial Protection Bureau fines Wells Fargo for opening secret accounts without consumers’ knowledge or consent.
If you have a card, you might have been using it a lot lately to purchase gifts, meals, and travel expenses. Credit cards can help you build and maintain good credit, as long as you use your cards responsibly and pay your bills on time each month.
Lately, we’ve received questions from people wanting to know what these chips are and how they work. As a new federal agency, we’re committed to providing you with trustworthy information about consumer financial products—including bank accounts and credit cards. Here are a few things you should know about chip technology.
Since 2011, we have secured over $10.8 billion dollars in relief for more than 25 million consumers harmed by illegal practices.
Today we’re ordering Citibank, N.A. and some of its subsidiaries to refund approximately $700 million to customers for unfair and deceptive credit card practices. This includes unfairly billing consumers for credit card add-on products, deceptively marketing those products, and deceptive collection practices. Generally, consumers who were signed up for these products on or after January 1, 2009, will receive full or partial refunds.
Chase has already begun compensating consumers and will contact you if you are eligible for payment.
Today, we’re releasing a report that looks at deals between financial institutions and colleges to market credit cards to students. This year we found that there are fewer schools marketing credit cards, and those that do are not making their agreements with credit card companies readily accessible to students.
We’re announcing a research pilot aimed at assessing the potential impact of early intervention credit counseling. We know that defaulting on credit card debt is a very stressful event for anyone and impacts consumers’ ability to access credit in the future. We’d like to use this opportunity to explore what ways may help consumers better manage their credit card debt and avoid default.
Home Depot has confirmed that there has been a breach of its payment data systems. According to the company, the breach could potentially impact any customer that has used their card for payment at a Home Depot in the U.S. or Canada since April 2014. Here’s what you can do to protect yourself if you spot unauthorized charges.
What could be better than zero percent interest for one year? Nothing, nada, free…right? Not exactly. Credit card companies market these promotions as a way for you to save money. But, what some credit card companies may not have been telling you is that new purchases could cost you more than you expect. Learn more about credit card promotion offers and see why they could cost you more than you think.
Youth in foster care are particularly susceptible to identity theft because they often lack a permanent address, and their personal information is frequently shared among numerous adults and agency databases.
Explainer: Compensating consumers for Bank of America’s illegal tactics for credit card add-on products
We’re ordering Bank of America to refund up to $727 million to approximately 2.9 million consumers for unfair billing and deceptive marketing and sales practices related to credit card “add-on” products. Read more to see who is eligible for compensation.
Some of these agreements were difficult to find, but here are a few examples of the different agreements financial institutions have with colleges and universities. We didn’t verify whether these agreements are current, but the examples give us a sense of how some of these agreements work.