Office of Servicemember Affairs 2022 Annual Report
The office of servicemember affairs’ annual report on the top financial concerns facing military families. The report highlights the growth of digital payment app usage in the servicemember community, the unique risks to servicemembers from these services, and the potential abuse from bad actors. Some servicemembers have also indicated in their complaints about incurring serious financial harm from scams and fraud when using these services, and their complaints suggest digital payment app providers often fail to provide timely and substantive resolutions. In building on that earlier research, today’s report summarizes in-depth complaint data analysis from active duty servicemembers, veterans, and their families.