Reports

Payment apps that allow consumers and businesses to quickly send and send money also often provide the ability for users to store those funds. Funds stored on these platforms often lack deposit insurance coverage and are at risk of loss in the event of financial distress or failure of the entity operating the payment platform.

This is the 26th edition of Supervisory Highlights. The findings included in this report cover examinations completed between July 2021 and December 2021 in the areas of auto servicing, consumer reporting, credit card account management, debt collection, deposits, mortgage origination, prepaid accounts, remittances, and student loan servicing.

This report outlines challenges faced by justice-involved people and their families in navigating their finances at each stage of the criminal justice system.

This is the 25th edition of Supervisory Highlights. The findings included in this report cover examinations completed between January 2021 and June 2021 in the areas of credit card account management, debt collection, deposits, fair lending, mortgage servicing, payday lending, prepaid accounts, and remittance transfers.

In this edition of Supervisory Highlights, we report examination findings in the areas of consumer reporting, debt collection, deposits, fair lending, mortgage servicing and payday lending.

The Bureau of Consumer Financial Protection released the findings of its assessment of the Remittance Rule. The report describes the Rule, the market, and the Bureau’s findings on the Rule’s effectiveness in meeting factors outlined in the Dodd-Frank Act.

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

In this tenth issue of Supervisory Highlights, we share findings from recent examinations in the areas of student loan servicing, remittances, mortgage...

Faster payment systems hold great promise for consumers. But to be safe, transparent, accessible, and efficient, faster payment systems must keep consumer protection concerns in mind.

We began accepting consumers' credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private...

The Dodd-Frank Act directed us to study the potential for remittance information to enhance consumer credit scores.

We began accepting consumer complaints on July 21, 2011 and we now accept complaints related to credit cards, mortgages, bank accounts and services, private...

Each year, consumers in the United States send tens of billions of dollars to family members, friends, businesses, and others abroad.