This annual report from the Office of Servicemember Affairs highlights the activities of the office as well as complaints and emerging issues facing the military community in the financial marketplace.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
The 2020 Financial Literacy Annual Report of the Consumer Financial Protection Bureau details the Bureau’s financial literacy activities and strategy to improve the financial literacy of consumers. Overall, this report describes the Bureau’s efforts in a broad range of financial literacy areas relevant to consumers’ financial lives.
Debt and delinquency after military service: A study of the credit records of young veterans in the first year after separation
This report is a follow-on study to our Financially Fit research report. Rather than focus on the credit histories of young servicemembers, this study takes a closer look at the credit records of young veterans in the first year after separation from the military.
This report uses a representative sample of young servicemembers’ credit reports to show how their credit histories evolve from the time they turn 18 until their mid-twenties. It also compares servicemembers to a cohort of same-age civilians.
This report is about the work of the CFPB’s Office of Servicemember Affairs for the period from October 1, 2018 to September 30, 2019.
The 2019 Financial Literacy Annual Report of the Consumer Financial Protection Bureau details the Bureau's financial literacy activities and strategy to improve the financial literacy of consumers. Overall, this report describes the Bureau's efforts in a broad range of financial literacy areas relevant to consumers' financial lives.
This research brief explores the factors that are associated with financial well-being for veterans. It relies on data from the Bureau’s National Financial Well-Being Survey to examine the distribution of financial well-being scores for veterans in the United States.
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on Servicemember complaints.
Quarterly consumer credit trends reports focus on a specific consumer financial product or issue using a longitudinal, nationally-representative sample of de-identified credit records maintained by a nationwide credit reporting company.
This report provides data and analysis around the most common complaints submitted by servicemembers to the Bureau. This report also highlights emerging issues and continuing trends facing servicemembers in the financial marketplace.
The 2017 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau’s activities and strategy to improve the financial capability and well-being of consumers.
The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This special edition Monthly Complaint Report takes a closer look at servicemember complaints from all 50 states.
The CFPB has identified ten promising practices for tax assistance providers to help people save when filing their taxes.
Staying on track while giving back: The cost of student loan servicing breakdowns for people serving their communities
This midyear update analyzes complaints submitted by consumers from March 1, 2016, to Feb. 28, 2017. Additionally, this report highlights the problems that student loan borrowers face when seeking to access programs designed to protect people working in public service.
This report introduces the Office of Servicemember Affairs’ new focus: charting the financial issues a servicemember faces throughout his or her military career.
Since the Bureau began accepting mortgage complaints in 2012, we’ve received over 12,500 mortgage complaints from servicemembers, veterans, and their families. This report reviews and analyzes about 1,800 of those complaints related to mortgage refinancing.
The 2016 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau’s activities and strategy to improve the financial capability and well-being of consumers.
This is the fourth annual report detailing the data and trends surrounding complaints submitted to the CFPB by servicemembers, veterans and their families.