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Info for consumers
Published

Consumers on course to save $1 billion in NSF fees annually, but some banks continue to charge these fees

A number of large banks are eliminating non-sufficient fund (NSF) fees on checking accounts, cutting total NSF fee volume by about 50%, or $1 billion, annually. Other banks continue to charge these fees. The Bureau is closely scrutinizing whether and when charging these fees may be unlawful.
Info for consumers
Published

Guías para ayudar y manejar su cuenta de cheques

¿Usted está pensando en abrir una cuenta de cheques, pero no está seguro por dónde empezar? Tenemos recursos que le pueden ayudar a seleccionar el producto que mejor se ajuste a sus necesidades financieras. Nuestras nuevas guías sobre cuentas tienen información para ayudarle a comparar y luego manejar su cuenta de cheques.
Data, research, and reports
Published

Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.
Info for consumers
Published

Live from Louisville!

Today, we held a field hearing on checking accounts in Louisville, Ky. The hearing featured remarks from Director Richard Cordray, as well as testimony from...
At the CFPB
Published

Live from New York City!

Our live events on checking have ended. You can watch an archived recording of the morning roundtable below, or read Director Richard Cordray's remarks. And...