The CFPB has identified ten promising practices for tax assistance providers to help people save when filing their taxes.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Staying on track while giving back
This midyear report highlights the problems that student loan borrowers face when seeking to access programs designed to protect people working in public service.
This report provides an overview of the 2017 Financial Coaching Symposium, including lessons learned and next steps for the field to consider.
There is no single right way to help adults improve financial decision-making, just as there is no single right way everyone should conduct their financial lives. This report, reflecting research and input from the field, presents five principles for effective financial education.
This report describes CFPB research on ways to help people make decisions for spending their retirement savings. The study explored ways to communicate retirement spending options, whether it is years before retirement or “just in time” when retirement is near.
This technical report describes the development and scoring procedures of the CFPB Financial Well-Being Scale.
This report introduces the Office of Servicemember Affairs’ new focus: charting the financial issues a servicemember faces throughout his or her military career.
This report provides a recommended core set of five financial outcomes for programs to track. The purpose is to assist the field of financial capability and empowerment in creating some commonality in outcomes to measure across a variety of different programs.
Financial education in grades K-12 can reach consumers at a pivotal point. This resource guide connects community and education leaders with information, insights, and best practices for advancing financial capability.
Rules-based educational messages are low-cost and scalable, and can be effective. Exposure to a guideline reminding consumers to be cognizant of credit card usage led to lower card balances among consumers who carry a balance.
This report describes CFPB research on approaches to helping consumers manage their spending, such as approaches that would give consumers real-time feedback on their spending at the point of purchase.