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Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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Category: To Congress |
Published

State of Bureau Websites and Digital Services

This report provides an overview of the Bureau’s publicly available website and digital services, in accordance with the reporting requirements of the 21st Century Integrated Digital Experience Act or the 21st Century IDEA (Public Law No. 115-336).

Category: To Congress |
Published

State of Bureau Websites and Digital Services

These reports provide an overview of the Bureau’s publicly available website and digital services and electronic signature usage, in accordance with the reporting requirements of the 21st Century Integrated Digital Experience Act or the 21st Century IDEA (Public Law No. 115-336).

Category: To Congress |
Published

Financial report fiscal year 2019

The financial report provides readers with the summary results of the BCFP’s operational activity and it is the principal statement of our accountability to the American people, the United States Congress, and the President of the United States. 

Category: To Congress |
Published

Financial report fiscal year 2020

The financial report provides readers with the summary results of the BCFP’s operational activity and it is the principal statement of our accountability to the American people, the United States Congress, and the President of the United States.

Category: To Congress |
Published

CFPB Diversity and Inclusion Strategic Plan Update FY 2019 – FY 2022

The Diversity and Inclusion Strategic Plan Update (Update) covers the period of FY 2019-2022 and guides CFPB’s efforts in promoting diversity and inclusion in its workforce, supplier diversity, and works to promote diversity among regulated entities. 

Category: To Congress |
Published

Bureau of Consumer Financial Protection Independent Audit of Selected Operations and Budget, Fiscal Year 2018

In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau. The purpose of this audit is to provide objective analyses to improve program performance and operations, reduce costs, facilitate decision-making, and contribute to public accountability.

Category: To Congress |
Published

2018 BCFP Annual Employee Survey Results
Archived

More than 72 percent of the Bureau of Consumer Financial Protection (BCFP) employee population responded to the seventh annual employee survey conducted between Aug. 6 and Aug. 31, 2018. We’ll use feedback from tools like the annual employee survey in developing strategies to serve employees’ needs better.

Category: To Congress |
Published

Financial report fiscal year 2018
Archived

The financial report provides readers with the summary results of the BCFP’s operational activity and it is the principal statement of our accountability to the American people, the United States Congress, and the President of the United States.

Published

Collective bargaining agreement
Archived

The Congress finds that experience in both private and public employment indicates that the statutory protection of the right of employees to organize, bargain collectively, and participate through labor organizations of their own choosing in decisions which affect them, safeguards the public interest, contributes to the effective conduct of public business, and facilitates and encourages the amicable settlement of disputes between employees and Employers involving conditions of employment.

Category: To Congress |
Published

Consumer Financial Protection Bureau Independent Audit of Selected Operations and Budget, Fiscal Year 2017
Archived

In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau. The purpose of this audit is to provide objective analyses to improve program performance and operations, reduce costs, facilitate decision-making, and contribute to public accountability.

Category: To Congress |
Published

Semi-Annual Report Fall 2017
Archived

I am pleased to present the Bureau of Consumer Financial Protection’s (Bureau’s) Semi-Annual Report to Congress for the period beginning April 1, 2017 and ending September 30, 2017.