Reports

In this issue of Supervisory Highlights, we report examination findings in the areas of automobile loan origination, credit card account management, debt collection, furnishing, and mortgage origination that were generally completed between December 2018 and March 2019 (unless otherwise stated). The report does not impose any new or different legal requirements, and all violations described in the report are based only on those specific facts and circumstances noted during those examinations. 

Every two years, the CFPB reports on the state of the consumer credit card market. This is our report for 2019.

This report provides a brief overview of third-party debt collections tradelines. It compares tradelines from debt buyers to those from other debt collectors.

The Bureau, along with its partners at the Federal Trade Commission, is pleased to submit to Congress its annual report summarizing their 2018 activities to administer the Fair Debt Collection Practices Act (“FDCPA”).

One of the primary functions of the Bureau of Consumer Financial Protection (Bureau) is collecting, investigating, and responding to consumer complaints. The Bureau’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. 

Consumers typically pay for telecommunications services monthly, but most providers do not report to consumer reporting agencies unless an account is in collections. In this report, we explore how these debts are reported.

This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on debt collection.

The Bureau, along with its partners at the Federal Trade Commission, is pleased to submit to Congress its seventh annual report summarizing their 2017 activities to administer the Fair Debt Collection Practices Act (“FDCPA”).

Every two years, the CFPB reports on the state of the consumer credit card market. This is our report for 2017.

In this issue of Supervisory Highlights, we report examination findings in the areas of auto finance lending; credit card account management; debt collection; deposits; mortgage servicing; mortgage origination; service providers; short-term, small-dollar lending; remittances; and fair lending. As in past editions, this report includes information about recent public enforcement actions that were a result, at least in part, of our supervisory work. The report also includes information on the Bureau’s use of its supervisory and enforcement authority, recently released examination procedures, and Bureau guidance.

In this issue of Supervisory Highlights, we report examination findings in the areas of automobile loan servicing, credit cards, debt collection, mortgage servicing, payday lending, and small business lending that were generally completed between December 2017 and May 2018.

Student loan debt is having an increasing impact on older Americans, according to CFPB research.

This is an update from the CFPB Student Loan Ombudsman containing an initial analysis of information provided by student loan servicers on the repayment success of borrowers transitioning from default to an income-driven repayment plan. 

Sixth annual report to Congress on the Fair Debt Collection Practices Act.

This report presents the results of the Survey of Consumer Views on Debt, which was conducted by the CFPB between December 2014 and March 2015 to better understand consumers’ experiences and preferences related to debt collection.

This report provides an introduction to the online marketplace for charged-off debt. 

The number of consumers age 60 and older with student loan debt has quadrupled over the last decade in the United States, and the average amount they owe has also dramatically increased. This Snapshot describes the increasing burden of student loan debt on older consumers, as well as the impact that the increased debt burden is having on older borrowers’ impacting financial security.

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

In this issue of Supervisory Highlights, we report examination findings in the areas of automobile origination, automobile servicing, debt collection, mortgage origination, student loan servicing, and fair lending. As in past editions, this report includes information about recent public enforcement actions that were a result, at least in part, of our supervisory work. The report also includes information on recently released examination procedures and Bureau guidance. 

This report highlights debt collection and servicing problems plaguing the federal programs designed to help defaulted student loan borrowers get on track and into affordable repayment plans.

This study describes results of a survey of debt collection firms and vendors to the debt collection industry that the Consumer Financial Protection Bureau conducted to better understand the operational costs of debt collection firms.

In this issue of Supervisory Highlights, we report examination findings in the areas of auto originations, debt collection, mortgage origination, small-dollar lending, and fair lending. As in past editions, this report includes information about recent public enforcement actions that were a result, at least in part, of our supervisory work. The report also includes information on our coordination with state and federal regulators on supervisory matters, as well as information on recently released guidance.

We’re pleased to submit to Congress our fifth annual report summarizing activities to administer the Fair Debt Collection Practices Act (“FDCPA”).

Every two years, the CFPB reports on the state of the consumer credit card market. This is our report for 2015.