Disclosure of Time-Barred Debt and Revival: Findings from the CFPB’s Quantitative Disclosure Testing
This report presents the results of a large-scale online survey experiment designed to test several versions of disclosures to support understanding of time-barred debt and revival. This survey experiment was conducted by ICF International, Inc., on behalf of the CFPB between May 2019 and September 2019.
The survey experiment tested disclosures in the context of a debt collection validation notice. Respondents were randomly assigned to different versions of a notice and asked to answer a series of questions principally designed to test their understanding of the notice and the time-barred debt and revival disclosures. Respondents were also asked about their attitudes towards paying debts and debt collectors, and their own experiences with debt collection.