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Supervisory work continues with a commitment to protecting consumers

We are committed to protecting consumers through our supervisory work while working to ensure the health and safety of our remote examination staff and employees of our supervised institutions. Despite the unprecedented nationwide disruptions being caused by the coronavirus, or COVID-19, we continue to perform examinations and other supervisory work, but we are doing that important work remotely for the time being. Our examiners are conducting supervisory activities from their home-duty stations by leveraging technology and adjusting work as necessary. We are also planning for multiple contingencies in the event that health and safety concerns dictate that we continue to conduct examination work from alternate locations for a longer period of time.

As we fulfill our mission to protect consumers by evaluating compliance with Federal consumer financial law and the adequacy of compliance management systems, we are mindful of challenges faced by institutions as well. To that end, we are appropriately adapting how we conduct our supervisory work through regular communication with our supervised entities. As we conduct our supervisory work, we will consider the circumstances that supervised entities are facing and will be sensitive to good-faith efforts demonstrably designed to assist consumers. We also remain in close contact with our sister Federal and state regulatory agencies as we continue to assure consumers are protected, coordinating across regulatory jurisdictions during these challenging times.

Find more information regarding COVID-19 from CFPB

We’re working to continuously update information for consumers during this rapidly evolving situation.

We will publish all COVID-19-related information and blogs to our resource page. Information should be considered accurate as of the blog publish date.

See our COVID-19 resource page

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