Overcharging for add-on products on auto loans
Unfair practices – failing to provide refunds of unearned premiums for add-on products and miscalculation of add-on product refunds.
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How to stop mystery credit card fees
When you're activating a new credit card, watch for "the pitch." When you call to activate a new credit card, you may be routed to representatives who try...
Empowering America’s consumers
Last week, I joined the Bureau as Assistant Director of the Office of Financial Empowerment, which is part of our Division of Consumer Education and...