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Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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Category: Consumer education and empowerment |

Mobile financial services: A summary of comments from the public on opportunities, challenges, and risks for the underserved

The CFPB’s Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and economically vulnerable consumers are using them.
Category: Industry and markets |

Consumer Protection Principles: Consumer protection in new faster payment systems

Faster payment systems hold great promise for consumers. But to be safe, transparent, accessible, and efficient, faster payment systems must keep consumer protection concerns in mind.