OSA semi-annual snapshot of servicemember complaints
As of November 2015, the CFPB has received thousands of complaints from servicemembers, veterans, and their dependents about high-cost consumer credit.
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Semi-Annual Report Fall 2015
At the Bureau, we are deeply committed to achieving our mission as the nation's first federal agency whose sole focus is protecting consumers in the...
Financial report fiscal year 2015
The financial report provides readers with the results of CFPB's operations to protect the rights of financial consumers and the results of CFPB's financial...
Issue Brief: Social Security claiming age and retirement security
Annually more than 2 million consumers make one of the most important financial decisions of their lives: choosing when to begin collecting Social Security...
Mobile financial services: A summary of comments from the public on opportunities, challenges, and risks for the underserved
The CFPB's Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and...
Supervisory Highlights: Fall 2015
In this issue of Supervisory Highlights, we report examination findings in the areas of consumer reporting, debt collection, mortgage origination, mortgage...
2015 Financial literacy annual report
Empowering people to take more control over their economic lives is essential to our mission.
Monthly Complaint Report, Vol. 4
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Youth Financial Education Curriculum Review Tool
The CFPB is pleased to offer the Youth Financial Education Curriculum Review Tool, a resource that educators can use when selecting and updating financial...
Annual report of the CFPB student loan ombudsman 2015
The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.
Student loan servicing
This report reviews and discusses public comments submitted in response to a Request for Information Regarding Student Loan Servicing published in the...
Increasing saving at tax time and promising practices for the field
The CPFB has identified ten promising practices that may help tax preparation programs be more successful at informing consumers about their saving options.
Monthly Complaint Report, Vol. 3
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 2
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Leveraging technology to empower mortgage consumers at closing
As part of the our broader efforts to improve the mortgage process for consumers, we took a close look at one important part of a mortgage transaction: the...
Plain Writing Act compliance report 2015
We’ve adopted plain language as a core principle for all of our consumer-facing content.
Monthly Complaint Report, Vol. 1
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Consumer Protection Principles: Consumer protection in new faster payment systems
Faster payment systems hold great promise for consumers. But to be safe, transparent, accessible, and efficient, faster payment systems must keep consumer protection concerns in mind.
Overseas & Underserved: Student loan servicing and the cost to our men and women in uniform
We’ve received over 1,300 complaints from military borrowers related to the servicing or collection of student loans.
Supervisory Highlights: Summer 2015
In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage origination, fair lending, mortgage servicing, deposits...
2015 Mid-Year Update on Student Loan Complaints
We received more than 3,100 private student loan complaints and 1,100 debt collection complaints related to student loans between October 1, 2014, and March...
Semi-Annual Report Spring 2015
At the CFPB, we are the nation’s first federal agency whose sole focus is protecting consumers in the financial marketplace.
A closer look at reverse mortgage advertisements and consumer risks
Ads for reverse mortgages are found on television, radio, in print, and on the internet, and many ads feature celebrity spokespeople discussing the benefits...
Data point: Credit invisibles
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and...
Fair Lending Report 2014
We've taken important strides over the last year in our efforts to protect consumers from credit discrimination and broaden access to credit, as we identify...