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OSA semi-annual snapshot of servicemember complaints

As of November 2015, the Consumer Financial Protection Bureau has received thousands of complaints from servicemembers, veterans, and their dependents about high-cost consumer credit. This report provides information on what we’ve learned from these complaints. We also provide information on recent updates from the Department of Defense to the regulations implementing the Military Lending Act; updates that should generally help servicemembers and their dependents avoid this type of high-cost debt going forward.

Full report

Semi-annual snapshot of servicemember complaints from November 2015