Financial companies that collect and process loan payments play a critical role in consumer finance markets. The Consumer Financial Protection Bureau (CFPB) is the primary federal regulator of the consumer debt collection industry, and today, we submitted our annual report to Congress on the Fair Debt Collection Practices Act (FDCPA).
Cuando los cobradores le contactan, usted podría no saber si se trata de uno legítimo o de alguien tratando de estafarle.
When debt collectors contact you, you may not be sure if they are legitimate or trying to scam you.
Learn more about how debt collection works or identify steps that you can take to address your own situation.
Servicemembers share their stories of dealing with debt collection. Learn the steps to take when contacted by a debt collector.
Even if the debt is yours, you still have the right not to talk to the debt collector and you can tell the debt collector to stop calling you.
We’ve updated our mortgage servicing rules to provide greater protections for mortgage borrowers and other homeowners
Today we finalized new changes to our mortgage servicing rules. These updates ensure that mortgage servicers treat homeowners and struggling borrowers...