Financial companies that collect and process loan payments play a critical role in consumer finance markets. The Consumer Financial Protection Bureau (CFPB) is the primary federal regulator of the consumer debt collection industry, and today, we submitted our annual report to Congress on the Fair Debt Collection Practices Act (FDCPA).
Cuando los cobradores le contactan, usted podría no saber si se trata de uno legítimo o de alguien tratando de estafarle.
Learn how to spot the warning signs of debt collection scams and ways to protect yourself.
Learn more about how debt collection works or identify steps that you can take to address your own situation.
Servicemembers consistently report their issues with debt collection to us. These are some of their experiences.
Receiving a call from a debt collector can be stressful. Your first instinct may be to hide or ignore the situation and hope it goes away. But that can make things worse. We have resources to help you respond to debt collectors.
We’ve updated our mortgage servicing rules to provide greater protections for mortgage borrowers and other homeowners
Today we finalized new changes to our mortgage servicing rules. These updates ensure that mortgage servicers treat homeowners and struggling borrowers fairly. They also provide servicers with greater clarity about how to comply with the rules.