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Office of Servicemember Affairs Annual Report for Fiscal Year 2019

The Consumer Financial Protection Bureau’s Office of Servicemember Affairs (OSA) was created by the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act). The Dodd-Frank Act gave the OSA these statutory responsibilities: Educate and empower servicemembers and their families to make better informed decisions regarding consumer financial products and services; Monitor complaints by servicemembers and their families and responses to those complaints by the Bureau or other appropriate Federal or State agency; and Coordinate efforts among Federal and State agencies, as appropriate, regarding consumer protection measures relating to consumer financial products and services offered to, or used by, servicemembers and their families.

This report is a review of OSA’s activities in fulfilling its statutory responsibilities over the course of FY19, which covers the period from October 1, 2018 to September 30, 2019.

Full report

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