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Category: Consumer complaint

Complaint Bulletin: Mortgage forbearance issues described in consumer complaints

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.

This Complaint Bulletin analyzes mortgage forbearance issues described in consumer complaints.

Full report

Read the full report

Press release

CFPB Issues Reports Detailing Mortgage Borrowers’ Continuing COVID-19 Challenges