This annual report from the Student Loan Ombudsman highlights how individual consumer complaints can shape public policy and drive industry-wide reform.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
2017 mortgage market activity and trends
This data point describes mortgage market activity over time based on data reported under the Home Mortgage Disclosure Act.
Consumer Financial Protection Bureau’s sixth
annual Plain Writing Act Compliance Report is presented to fulfill the Bureau’s
statutory responsibilities pursuant to the Plain Writing Act of 2010.
The Consumer Financial Protection Bureau’s Strategic Sustainability Performance Plan (SSPP) provides information on the Bureau’s efforts to improve the environment and contribute to federal sustainability goals.
This report describes our fair lending activities in prioritization, supervision, enforcement, rulemaking, interagency coordination, and outreach for calendar year 2016.
We’re pleased to submit to Congress our 2016 Office of Minority and Women Inclusion’s annual report detailing our initiatives related to building and maintaining a diverse workforce, increasing contracting opportunities for minority and women owned businesses, and assessing the diversity policies and practices of entities regulated by the CFPB. This report highlights our commitment to diversity and inclusion as evidenced by the initiatives designed to embed these guiding principles into organizational culture.
We follow specific standards for maintaining affirmative employment programs and take steps to ensure that policies, practices, and procedures are conducted in an inclusive manner for employees and applicants.
The CFPB presents its Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) annual report of fiscal year (FY) 2016.
Sixth annual report to Congress on the Fair Debt Collection Practices Act.
Consumer Financial Protection Bureau Independent Audit of Selected Operations and Budget, Fiscal Year 2016
In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau. The purpose of this audit is to provide objective analyses to improve program performance and operations, reduce costs, facilitate decision-making, and contribute to public accountability.