Over 40 million Americans are working to repay more than $1.2 trillion in outstanding student loan debt.
Some borrowers have already shared with us their experiences with their student loan servicer (the company that sends a bill each month). We’ve released the first batch of your stories and we encourage you to take a look at what we’re hearing from the public at .
Here is some of what student loan borrowers have told us they are experiencing (click on the links below to see what a few of them have shared, in their own words):
- Barriers to accessing benefits. You’ve shared problems related to enrolling in income-driven payment plans that ended up costing you hundreds of dollars in unexpected payments. These problems include and from customer service personnel. We’ve also heard about barriers that prevent you from under these plans, even when you’ve filled out the required paperwork.
- Lost paperwork, customer service confusion. You’ve reported processing problems that have caused you to fall behind, including breakdowns when you try to repay a specific loan on your account or your loans are .
- Payoff and prepayment problems. You’ve told us about how you have , only to run into roadblocks or trying completely.
Share your story and tell us how to make sure student loan servicing works for borrowers. Simply click this link to send us an email, which will be included in the public record. Please don’t include sensitive information like account numbers and social security numbers.
We’re accepting comments through July 13th.
We’re also calling on other stakeholders, including financial institutions, colleges, consumer advocates and policy experts to share their feedback. A full list of questions we’re asking the public is available in our Request for Information.
If you have questions about repaying your student loans, check out our Repay Student Debt feature of Paying for College to find out how you can tackle your student loan debt.
If you have a problem with your student loan, you can submit a complaint online or call us at (855) 411-2372.