Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Data point: Mortgage trends

This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).

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Report and Recommendations: Fighting Elder Financial Exploitation through Community Networks

Hundreds of communities across the United States have created collaborative networks to protect their older residents. This report highlights what elder...

Consumer complaint

Published AUG 18, 2016

Midyear Update on Student Loan Complaints

This report analyzes complaints submitted by consumers from October 1, 2015 through May 31, 2016 and highlights the issues that consumers face when seeking...

To Congress

Published JUL 29, 2016

Plain Writing Act compliance report 2016

The CFPB's fifth annual Plain Writing Act Compliance Report is presented to fulfill the Bureau's statutory responsibilities...

Office of Research Publication

Published JUL 28, 2016

Study of third-party debt collection operations

This study describes results of a survey of debt collection firms and vendors to the debt collection industry that the Bureau conducted to better understand...

By Office of Research

Consumer complaint

Published JUL 26, 2016

Monthly Complaint Report, Vol. 13

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer education and empowerment

Published JUL 15, 2016

Financial education programs serving immigrant populations

The CFPB issued this report to raise visibility about the financial education challenges that many immigrants face and to highlight promising approaches to...

To Congress

Published JUL 01, 2016

Semi-Annual Report Spring 2016

The CFPB presents this Semi-Annual Report to the President, Congress, and the American people in fulfillment of its...

Supervisory Highlights

Published JUN 30, 2016

Supervisory Highlights: Summer 2016

In this issue of Supervisory Highlights, we report examination findings in the areas of auto originations, debt collection, mortgage origination...

To Congress

Published JUN 30, 2016

2016 Strategic Sustainability Performance Plan

The CFPB's Strategic Sustainability Performance Plan (SSPP) provides information on the Bureau's efforts to improve the...

Consumer complaint

Published JUN 28, 2016

Monthly Complaint Report, Vol. 12

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Supervisory Highlights

Published JUN 22, 2016

Supervisory Highlights Mortgage Servicing Special Edition

In this eleventh issue of Supervisory Highlights, we share findings from recent supervisory examination observations in mortgage servicing. The report also...

Consumer education and empowerment

Published JUN 09, 2016

Consumer voices on automobile financing

This report describes the findings of consumer focus groups and consumer complaint data about the challenges of navigating the auto financing process. We...

Office of Research Publication

Published JUN 02, 2016

Supplemental findings on payday, payday installment, and vehicle title loans, and deposit advance products

This report provides a variety of analyses on payday loans, payday installment loans, vehicle title loans, and deposit advance products.

By Office of Research

Consumer complaint

Published MAY 24, 2016

Monthly Complaint Report, Vol. 11

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Office of Research Publication

Published MAY 18, 2016

Single-Payment Vehicle Title Lending

This report examines consumer usage, default and rates of vehicle seizure for single-payment auto title loans, with a detailed look at the extent to which these loans are reborrowed.

By Office of Research

To Congress

Published APR 28, 2016

Fair Lending Report 2015

We are committed to ensuring fair access to credit and eliminating discriminatory lending practices. This report describes our fair lending activities in...

Industry and markets

Published APR 26, 2016

Testing of Bankruptcy Periodic Statement Forms for Mortgage Servicing

This report summarizes the findings related to the Bureau’s consumer testing of sample periodic statement forms for consumers in bankruptcy.

Consumer complaint

Published APR 26, 2016

Monthly Complaint Report , Vol. 10

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Office of Research Publication

Published APR 20, 2016

Online Payday Loan Payments

This report provides detailed analyses on the payment practices of online lenders making high-cost, short-term loans online, with an emphasis on outcomes after payment requests fail.

By Office of Research

To Congress

Published APR 01, 2016

No FEAR Act annual report for fiscal year 2015

The CFPB presents its Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) Annual Report of Fiscal Year (FY) 2015.

Consumer complaint To Congress

Published APR 01, 2016

2015 Consumer Response annual report

We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.

Consumer education and empowerment

Published MAR 31, 2016

Consumer voices on financial rules to live by

In focus groups with consumers, the CFPB learned that many consumers are aware of and interested in financial rules of thumb. However, many consumers also...

Consumer complaint

Published MAR 29, 2016

Monthly Complaint Report, Vol. 9

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Industry and markets

Published MAR 23, 2016

Recommendations and report for financial institutions on preventing and responding to elder financial exploitation

Banks and credit unions are uniquely positioned to detect elder financial exploitation and to take action. This advisory and report include best practices...

Consumer complaint

Published MAR 22, 2016

Servicemembers 2015: A Year in Review

This is the fourth annual report detailing the data and trends surrounding complaints submitted to the CFPB by servicemembers, veterans and their families.

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