Avoiding loan scams after a natural disaster
UPDATE: As Hurricane Sandy continues to make its way up the East Coast, we wanted to highlight this blog post from last year's hurricane season. Frauds and...
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Now accepting credit reporting complaints
In the past year we have taken big steps toward making consumer financial markets work better for consumers and responsible companies, and consumer...
The next front? Student loan servicing and the cost to our men and women in uniform
Today, I joined the Secretary of Defense at the Pentagon to announce a report about the servicing obstacles that servicemembers face in paying off student...
Order: American Express is responsible for compensating customers for illegal practices
As a result of today's order, American Express must repay an estimated $85 million to approximately 250,000 consumers. American Express will return the...
How will the Discover order handle refunds?
As a result of today’s order, Discover will pay approximately $200 million in restitution to more than 3.5 million consumers.
Student Banking 101
Choosing your first bank account is an important decision. Unlike that first school ID photo, your first banking relationship could last long after you...
More than 70 percent of people with 401(k)s don’t realize they’re paying fees
Last week, I got my 401(k) plan fee disclosure notice in the mail. I almost threw it away. At first, it looked like all of those form notices you get – you...
Meet Tom from Virginia
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Meet Julio from Florida
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Meet Jonna from Texas
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Foreclosure help is free, and scams are expensive
If you're having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help...
Meet Greg from Michigan
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Meet Ronald from Georgia and Nelda from California
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Falling behind on your student loans? Know your options.
At the Bureau, we are working to understand the impact of the recession on young consumers and to learn more about what increasing levels of student debt...
How will the Capital One order handle refunds?
The Bureau has determined that Capital One marketed certain "add-ons" – fee-based services added to credit card accounts – in a way that violated federal...
Pushing forward on the CFPB’s financial aid comparison tool
This past year, we've been working with the Department of Education on a project to help colleges provide clear and comparable financial aid information...
How to stop mystery credit card fees
When you're activating a new credit card, watch for "the pitch." When you call to activate a new credit card, you may be routed to representatives who try...
So how many consumer reporting companies are there?
You may know about the three biggest nationwide credit reporting companies: Experian, Equifax, and TransUnion. But did you know that there are other...
Working together to empower consumers
In my first blog post I wrote that part of our work in the Office of Financial Empowerment is connecting with people and organizations around the country...
Notice about possible debt consolidation scam
Earlier this month we told you about sweepstakes scams. We now have learned of another scam that we are looking into. Consumers are now reporting that...
Help for Military Homeowners
The No. 1 topic they've raised with me is the decline in home values and the frightening prospect that – if their home is underwater – a Permanent Change of...
Making consumer complaints available to the public
Today marks a major step forward in our work to protect consumers. In a first by a federal financial regulator, the Bureau will share with the public...
CFPB Ombudsman’s Office — A resource available to you
Did you know that the CFPB Ombudsman's Office is a resource that is available to you? We are an independent, impartial, and confidential resource to help...
Protecting Older Americans from financial abuse
We took an important step today towards looking out for older American consumers. Director Richard Cordray announced a public inquiry to learn more about...
Imagine an older you – and protect yourself
It can be hard to picture yourself older – but doing just that can spur you to plan for your later years. Take one Stanford study, for example. First...