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Category: Info for consumers |
Published

CFPB Ombudsman’s Office 2016 annual report

This month marks the fifth anniversary of the CFPB Ombudsman’s Office. As we observe this anniversary, today I also want to share with you our fifth annual report, which I delivered to Director Cordray. 

Category: Info for consumers |
Published

The 2015 annual report from the CFPB Ombudsman’s Office

The report includes a description of how our office works in practice with a new flowchart of when to contact us and what to expect when you do, an analysis of the inquiries we received in fiscal year 2015, and a recap of our first Ombudsman Forum.

Category: Info for consumers |
Published

The second annual report from the CFPB Ombudsman’s Office

Today, I want to share with you the CFPB Ombudsman’s second annual report, which I delivered to the CFPB Director. The report describes how the Ombudsman’s Office informally assisted consumers and companies in resolving issues with the CFPB this year. What’s new? In this report, you’ll find an update on last year’s systemic recommendations to […]

Category: Info for consumers |
Published

The first year at the CFPB Ombudsman’s Office

Today, I want to share with you our first CFPB Ombudsman’s annual report describing the work we’ve done in the last year. Each year we plan on delivering this report to the CFPB Director and then sharing it with you. Last December, we opened the Ombudsman’s Office to assist in resolving individual and systemic process […]

Category: Info for consumers |
Published

CFPB Ombudsman’s Office — A resource available to you

Did you know that the CFPB Ombudsman’s Office is a resource that is available to you? We are an independent, impartial, and confidential resource to help you resolve process issues arising from CFPB activities. You may have encountered an ombudsman in other areas of your life – maybe you’ve read a newspaper ombudsman’s column, used […]