Blog

The Ombudsman’s Office annual report, which the Ombudsman delivered to the Director, is available today on our webpage.

The CFPB Ombudsman’s Office shares its FY2021 Annual Report.

This October 14th is Annual Ombuds Day, meant to increase awareness and help educate about the ombudsman profession.

The CFPB Ombudsman’s Office shares its FY2020 Annual Report.

This October 8th is Annual Ombuds Day, meant to increase awareness and help educate about the ombudsman profession.

The CFPB Ombudsman’s Office shares its FY2019 Annual Report.

This October 10th is the 2nd Annual Ombuds Day, meant to increase awareness and help educate about the ombudsman profession. 

The CFPB Ombudsman’s Office shares its FY2018 Annual Report

Today is the inaugural Ombuds Day, meant to increase awareness and understanding of the ombudsman profession.

The CFPB Ombudsman’s Office shares its FY2017 annual report.

October is conflict resolution month.

This month marks the fifth anniversary of the CFPB Ombudsman’s Office. As we observe this anniversary, today I also want to share with you our fifth annual report, which I delivered to Director Cordray. 

Did you know that October is conflict resolution month?

The report includes a description of how our office works in practice with a new flowchart of when to contact us and what to expect when you do, an analysis of the inquiries we received in fiscal year 2015, and a recap of our first Ombudsman Forum.

Today, I want to share with you the CFPB Ombudsman’s second annual report, which I delivered to the CFPB Director. The report describes how the Ombudsman’s Office informally assisted consumers and companies in resolving issues with the CFPB this year. What’s new? In this report, you’ll find an update on last year’s systemic recommendations to […]

Today, I want to share with you our first CFPB Ombudsman’s annual report describing the work we’ve done in the last year. Each year we plan on delivering this report to the CFPB Director and then sharing it with you. Last December, we opened the Ombudsman’s Office to assist in resolving individual and systemic process […]

Did you know that the CFPB Ombudsman’s Office is a resource that is available to you? We are an independent, impartial, and confidential resource to help you resolve process issues arising from CFPB activities. You may have encountered an ombudsman in other areas of your life – maybe you’ve read a newspaper ombudsman’s column, used […]

As the nation’s first federal agency focused on consumer financial protection, we have been hard at work putting procedures and mechanisms in place to protect you from unfair, deceptive, and abusive financial practices.