The CFPB is publishing the 2019 College Credit Card Report and releasing updated data the public can access and examine.
We are working hard on our commitment to grow our relationships with community representatives across the nation.
CFPB is required to produce a new strategic plan which establishes our mission, strategic goals, and strategic objectives for the next five years. We have posted a draft strategic plan for fiscal years 2018 to 2022 and we invite your feedback.
As the mortgage disclosure team said last week, we based Know Before You Owe on the idea that disclosure information is clearer when the people who will have to use those disclosures participate in designing them. We got feedback from many sources in many ways: In-person testing of the forms in cities across the country […]
Yesterday we issued our financial report for fiscal year 2012, as required by the Dodd-Frank Act. The financial report has two main parts. The first part includes a narrative description of the bureau, including our mission, operating units, main activities, performance, and results. It provides some financial analysis and a description of our operating environment. […]
We have an expansive, vital mission: to make markets for consumer financial products and services work for Americans. But, how do we do that with limited resources? We’ll accomplish our mission by setting goals, establishing strategies, and measuring performance. Our strategic plan outlines this information and describes how we will focus our resources on the […]
Today, we are posting a semi-annual update of the CFPB’s rulemaking agenda. The Office of Management and Budget (OMB) has not published the full federal Unified Agenda yet, but this is the version we submitted to OMB. Federal agencies typically release regulatory agendas twice a year. Each spring and fall, OMB works with the agencies […]
Today marks a major step forward in our work to protect consumers. In a first by a federal financial regulator, the Consumer Financial Protection Bureau (CFPB) will share with the public individual-level consumer complaint data received by the CFPB.
Introducing the Consumer Complaint Database.
No longer will consumer complaints only be known to the complainant, bank, regulator, and those who pursue this information through the Freedom of Information Act. Instead, this data-rich window into consumer financial issues will be widely available to everyone: developers, policymakers, journalists, academics, industry, and you.
Did you know that the CFPB Ombudsman’s Office is a resource that is available to you? We are an independent, impartial, and confidential resource to help you resolve process issues arising from CFPB activities. You may have encountered an ombudsman in other areas of your life – maybe you’ve read a newspaper ombudsman’s column, used […]
We would be hard pressed to ensure that markets for consumer financial products and services are fair, transparent and competitive without the trust of citizens and financial institutions in our work. To build and protect that trust, we are working to establish a strong ethics and compliance program.
My kids were so excited when I asked them if they wanted to come to work with me today. At ages 6 and 9, this will be their first Take Our Daughters and Sons to Work Day. The CFPB is focused on consumer financial products and services, so we are using today to teach our children about personal finances – our theme is Spend Save Share.
This is also a good opportunity for all parents to teach their children a little something about money. It’s a chance to talk about how parents work for money, and how our salaries give us a limited amount of money to spend every month. Parents can also talk about how they have to use some of that money to pay for the family’s needs, like food, clothing and shelter, and how we might have to save for other things we want.
The Consumer Financial Protection Bureau was fortunate to be born in the digital era. We’ve been able to rethink many of the practices that make financial products confusing to consumers and certain regulations burdensome for businesses.
Many of the things we’re doing are new to government, which has made them difficult to achieve. But the hard part lies ahead. Our goal is not to tie the Bureau to 2012’s technology, but to create something that stays modern and relevant – no matter the year. Good internal technology policies can help, especially the policy that governs our use of software source code. We are unveiling that policy today. Read more.
The Dodd-Frank Act requires the CFPB to share consumer complaint information with the FTC and other state and federal agencies. The goal is to make sure agencies coordinate their enforcement of consumer financial protection laws. Recently, we signed an agreement with the FTC that moves us one step closer to achieving that goal. The agreement […]
Today, the CFPB is issuing its second spending update. As we stated in our last update, the goal of these releases is to provide you with a snapshot of how we are spending funds so you can gain a broader perspective on how we are using our resources to fulfill our mission.
What do tap water, your eyeglasses, and the Consumer Bureau all have in common? They’re all better when they’re transparent! Okay, that was a pretty bad joke. But it reflects something we take very seriously here at the Bureau: That transparency is a core value, and that living by it will make us a better […]
Today, the CFPB is issuing its first spending update. In our spending update, we will provide a snapshot of quarterly and year-to-date spending and the funds we have received. We will provide a description of major purchases or financial commitments we have made during the quarter. The goal of these updates is to provide you […]
One of the most popular features on this site is an interactive copy of Elizabeth Warren’s calendar, which includes an RSS feed and the raw calendar data. We think it is already the richest, most detailed leadership calendar that a .gov web site has offered to date, and we hope to make it even better. […]
Last week, Professor Warren testified before Congress on our progress in building the consumer bureau. She talked about the many ways in which the CFPB is accountable to Congress, and to you, the public we’re here to serve. From her testimony: “The CFPB was designed to increase accountability by consolidating into a single agency the […]
This week, I’ll be headed to Capitol Hill to testify before the House Financial Services Subcommittee on Financial Institutions and Consumer Credit. I’m looking forward to testifying on our progress in building the CFPB and highlighting our efforts to promote openness and accountability. The timing couldn’t be better: it’s Sunshine Week, a national effort focused […]
A couple weeks ago, we asked you to submit your suggestions on building an effective new consumer bureau. Since then, we’ve been taking some of these suggestions and asking members of our team to record video responses. Some of them are pretty camera shy – and some aren’t – but once they started talking about […]
Last year, the President signed into law the Dodd-Frank Wall Street Reform and Consumer Protection Act, which established the new consumer bureau. The central idea behind the creation of the CFPB was the need to increase accountability by consolidating core consumer financial protections that were scattered across government. Previously, seven different federal agencies were responsible […]
Over the past week, the CFPB web team has been reading through the feedback we’ve gotten via Twitter, YouTube, and email for Open for Suggestions. Yesterday, we posted several new videos. A number of suggestions concern financial education. Policy analyst Alejandra Lopez-Fernandini recorded a response video earlier today: One suggestion came from a consumer who […]
Today, the Consumer Financial Protection Bureau implementation team will hold a roundtable at the White House with key leaders from the religious community. At the new consumer bureau, we spend a lot of time listening. We know that when Americans feel overwhelmed by financial problems, many of them turn to their ministers or other spiritual […]
We’ve had a fun, busy day: launching the website, checking out suggestions as they come in and rounding up a few of our staffers to respond to your suggestions. And now we’ve just posted the first of these Open for Suggestions response videos. Rich Cordray, the leader of our Enforcement team, responds to a suggestion […]
Since day one, our mission at the Consumer Financial Protection Bureau has been to work on behalf of American families. The CFPB belongs to the people it serves. If you have suggestions, we want to hear them.
You can submit your suggestions in one of these ways…