The CFPB is publishing the 2019 College Credit Card Report and releasing updated data the public can access and examine.
We are working hard on our commitment to grow our relationships with community representatives across the nation.
CFPB is required to produce a new strategic plan which establishes our mission, strategic goals, and strategic objectives for the next five years. We have posted a draft strategic plan for fiscal years 2018 to 2022 and we invite your feedback.
As the mortgage disclosure team said last week, we based Know Before You Owe on the idea that disclosure information is clearer when the people who will have to use those disclosures participate in designing them. We got feedback from many sources in many ways: In-person testing of the forms in cities across the country […]
Yesterday we issued our financial report for fiscal year 2012, as required by the Dodd-Frank Act. The financial report has two main parts. The first part includes a narrative description of the bureau, including our mission, operating units, main activities, performance, and results. It provides some financial analysis and a description of our operating environment. […]
We have an expansive, vital mission: to make markets for consumer financial products and services work for Americans. But, how do we do that with limited resources? We’ll accomplish our mission by setting goals, establishing strategies, and measuring performance. Our strategic plan outlines this information and describes how we will focus our resources on the […]
Today, we are posting a semi-annual update of the CFPB’s rulemaking agenda. The Office of Management and Budget (OMB) has not published the full federal Unified Agenda yet, but this is the version we submitted to OMB. Federal agencies typically release regulatory agendas twice a year. Each spring and fall, OMB works with the agencies […]
Today marks a major step forward in our work to protect consumers. In a first by a federal financial regulator, the Consumer Financial Protection Bureau (CFPB) will share with the public individual-level consumer complaint data received by the CFPB.
Introducing the Consumer Complaint Database.
No longer will consumer complaints only be known to the complainant, bank, regulator, and those who pursue this information through the Freedom of Information Act. Instead, this data-rich window into consumer financial issues will be widely available to everyone: developers, policymakers, journalists, academics, industry, and you.
Did you know that the CFPB Ombudsman’s Office is a resource that is available to you? We are an independent, impartial, and confidential resource to help you resolve process issues arising from CFPB activities. You may have encountered an ombudsman in other areas of your life – maybe you’ve read a newspaper ombudsman’s column, used […]
We would be hard pressed to ensure that markets for consumer financial products and services are fair, transparent and competitive without the trust of citizens and financial institutions in our work. To build and protect that trust, we are working to establish a strong ethics and compliance program.