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Office of Servicemember Affairs – Annual Report

The Office of Servicemember Affairs at the Bureau monitors and analyzes complaints from servicemembers, veterans, and their families (collectively referred to as “servicemembers” in this report). Complaints submitted by servicemembers serve as a key initial indicator of emerging issues and continuing trends in the financial marketplace. This report provides data and analysis around the most common complaints submitted by servicemembers to the Bureau. This report also highlights emerging issues and continuing trends facing servicemembers in the financial marketplace such as:

  • Medical, telecommunications and VA debts on servicemembers’ credit reports
  • Student loan servicing obstacles
  • Automobile add-on products in the car buying process
Full report

Read the full report