When you dispute credit information with your bank or other furnisher, you should get a clear and understandable response stating a result.
Our research shows that credit card companies are suppressing data and information on exact payment amounts repaid by borrowers. A new letter to the CEOs seeks to find out why.
The CFPB examines financial companies for compliance with Federal law, to protect consumers and maintain well-functioning markets.
The Education Department is making important fixes to income-driven repayment this year. These fixes will help borrowers reach loan forgiveness sooner. Borrowers with Commercial FFELP loans must consolidate your loans in order to benefit from these changes.
The CFPB is beginning a new system of Consumer Financial Protection Circulars to provide guidance to enforcers of federal consumer financial law and to increase transparency for the public and regulated entities.
At the CFPB, we are committed to delivering trustworthy, impartial, accurate and timely information to the people we serve. To maintain this commitment we provide clear, impartial answers to hundreds of financial questions on Ask CFPB. Ask CFPB offers information you can use to make more informed choices about your money. Ask CFPB helps more than 6 million people do so each year and has helped more than 43 million lifetime users.
Financial institutions have responsibilities to serve their communities, including communities that predominantly speak languages other than English. To help them serve their customers, we provide Spanish translations of disclosures.
The CFPB’s Data Spotlight report examines the characteristics of older adults living in mobile homes. Many older adults living in mobile homes are burdened by housing costs and frequently struggle to afford regular living expenses.
This report describes our fair lending activities in enforcement, guidance and rulemaking, interagency coordination, and outreach and education for calendar year 2021.
The CFPB recently filed two amicus briefs to ensure that credit reporting companies and furnishers follow their legal responsibilities with respect to accuracy in consumer reports.
The CFPB is taking action against private student loan servicers that fail to live up to their promises. Consumers rely on servicers execute on incentive programs and provide promised payment relief. When they don’t, the Bureau will hold them accountable.
The Division of Supervision, Enforcement, and Fair Lending is taking action against sloppy servicing practices that cause consumer harm, such as unfair practices that may occur when add-on products terminate. We will continue to scrutinize servicer practices to make sure that borrowers aren’t overcharged when their loans end early.
Durante el Mes Nacional del Adulto Mayor, el CFPB y la FTC se han asociado para juntos, educar a los adultos mayores y sus familias sobre qué hacer, y dónde reportar estafas y fraude.
During Older Americans Month, the CFPB and FTC are partnering together to educate older adults and their families on what to do and where to report scams and fraud.
When you send money overseas, remittance providers have to comply with rules about disclosing costs and fees, taking care of cancellations and refunds, resolving errors, and more.
Cuando usted envía dinero al exterior, los proveedores de servicios de transferencias deben cumplir con normas sobre la declaración de costos y tarifas, la atención a cancelaciones y reembolsos, la resolución de errores, y más.
Millions of students seek postsecondary degrees in the hope that advancing their education will lead to better job opportunities, higher earnings, and greater economic security for themselves and their families. But many institutions of higher education are precluding students from making professional and educational gains by withholding their official transcripts to collect education-related debts.
Financial companies that collect and process loan payments play a critical role in consumer finance markets. The Consumer Financial Protection Bureau (CFPB) is the primary federal regulator of the consumer debt collection industry, and today, we submitted our annual report to Congress on the Fair Debt Collection Practices Act (FDCPA).
The Department of Education announced that the student loan pause will continue through August 31, 2022. Here are three things to keep in mind.
Consumers on course to save $1 billion in NSF fees annually, but some banks continue to charge these fees
A number of large banks are eliminating non-sufficient fund (NSF) fees on checking accounts, cutting total NSF fee volume by about 50%, or $1 billion, annually. Other banks continue to charge these fees. The Bureau is closely scrutinizing whether and when charging these fees may be unlawful.
It is a myth that student loans are not dischargeable in bankruptcy. Some private student loans require a showing of “undue hardship” and an adversary proceeding within the bankruptcy in order for the loans to be discharged, while other types of student loans are treated the same as other unsecured consumer debt.
When you get billed for medical treatment, know what protects your credit standing and how to steer clear of pitfalls.
Nonprofit hospitals are required to offer financial assistance programs to help people cover the cost of medical care. Other medical providers might also offer similar assistance.
Flooding, fire, drought, and other climate risks have always been a danger to property and safety. However, with the changing climate, these risks are increasing, impacting the probability of damage, cost of utilities, price of insurance, and potential resale value of homes.