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Category: Info for consumers |
Published

So, how do I submit a complaint?

This post is part of a series for National Consumer Protection Week We began taking credit card complaints in July 2011, and we now can help with complaints about mortgages, bank accounts and services, student loans, vehicle and other consumer loans, and credit reporting. How do I submit a complaint? Submitting a complaint and tracking […]

Category: Info for consumers |
Published

Meet Greg from Michigan

Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work. This week, we’ll be featuring stories from consumers […]

Category: Policy and compliance |
Published

Comment period on overdrafts extended to June 29

In February, we launched a public inquiry and an industry research study to gain insight into overdraft practices. Both initiatives are continuing and will provide us with great perspective on how overdraft programs work. The Notice and Request for Information originally called for all public comments by the end of this month. While we’ve already […]

Category: Info for consumers |
Published

Advancing consumers’ interests

Today we are expanding our consumer response system to take consumer complaints on checking and savings accounts. These accounts play a critical role in the lives of most Americans, but they can also be a source of great frustration. Since last year, we have helped consumers bring concerns about credit cards and mortgages to the attention of their financial institutions. Adding deposit accounts is an important step.

Submit a complaint about a checking or savings account.

Category: At the CFPB |
Published

Live from New York City!

Our live events on checking have ended. You can watch an archived recording of the morning roundtable below, or read Director Richard Cordray’s remarks. And make sure to check out the work on overdrafts that we announced:

Category: Info for consumers |
Published

What’s your status when it comes to overdraft coverage?

As we begin our inquiry into overdraft practices, we’ve issued a consumer advisory on overdraft coverage and fees. Institutions can’t charge you for overdrafts on ATM or point-of-sale debit card transactions unless you have opted in. Knowing your status can help you decide what’s best for you.

Gail Hillebrand, our Associate Director for Consumer Education and Engagement, suggests four simple ways you can reduce or eliminate overdraft fees.

Category: Info for consumers |
Published

What’s your status when it comes to overdraft coverage?

As we begin our inquiry into overdraft practices, we’ve issued a consumer advisory on overdraft coverage and fees. Institutions can’t charge you for overdrafts on ATM or point-of-sale debit card transactions unless you have opted in. Knowing your status can help you decide what’s best for you.

Gail Hillebrand, our Associate Director for Consumer Education and Engagement, suggests four simple ways you can reduce or eliminate overdraft fees.