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Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

Your feedback helped us update our Payback Playbook prototype

After reviewing more than 3,400 comments on our student loan Payback Playbook, we worked to create revised prototype disclosures. The updated Payback Playbook prototype will provide borrowers with personalized and actionable information on their student loan repayment plan options and help borrowers secure a monthly payment they can afford.