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Published Category: Info for consumers
Photo of people writing lists and paying bills on a mobile phone

Behind on bills: Three steps to help you make tough choices in tight moments

When bills are piling up, it’s important to remember that you’re still in control. While you are ultimately responsible for paying all of your bills on time, there are things you can do if you fall short one month and don’t have enough money to cover everything.

Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

Published Category: Info for consumers
Wrongfully billed Medicare bills illustration

What to do if you’re wrongfully billed for Medicare costs

Under the Qualified Medicare Beneficiaries (QMB) program, medical providers such as doctors, hospitals, and medical supply companies aren’t allowed to bill enrollees for Medicare deductibles, coinsurance, and copayments. If you get a wrongful bill, you don’t have to pay it. You have the right to a refund if you’ve already paid.