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Your chance to weigh in on debt collection practices

We’re considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system. We’re also partnering with to get your input. Learn how you can weigh in on debt collection practices.

Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today, based on feedback from the public, we’re expanding it – and increasing the number of complaints from about 19,000 to more than 90,000. Here’s what we’re adding data about: Mortgage complaints submitted […]

Help the CFPB solve the most common consumer mistakes

We all make mistakes. That’s part of what makes us human. When we can, we learn from our mistakes. That’s why we at the Consumer Financial Protection Bureau want to understand more about the most common errors consumers make about money. We want to find better ways to help others avoid these mistakes in the […]

Your thoughts on private student loans

The Consumer Bureau has been busy when it comes to student loans. We worked with the Department of Education to launch our Know Before You Owe: Student Loans project and we rolled out the Student Debt Repayment Assistant to help student loan borrowers understand their repayment options. We also published a notice in the Federal […]

Hearing your stories on payday lending

Today, the Consumer Financial Protection Bureau traveled to Birmingham, Ala., for our first field hearing. We gathered to discuss and collect information on payday lending. The payday lending market is a multi-billion dollar industry in the United States, and Alabama has one of the largest concentrations of payday lenders in the country.

CFPB mortgage complaint system is up and running

The CFPB is accepting mortgage complaints from consumers who have experienced difficulties in the housing market, including problems related to mortgage documents, mortgage servicers, and foreclosure. As most people know, problems in the mortgage industry were a major cause of the 2008 financial crisis. As the nation’s consumer watchdog, the CFPB is here to make […]

Published Category: At the CFPB

A conversation with the South Florida Latino community

On December 2, 2011, I participated in a White House Latino Community Summit in Miami. The community summit connected senior government officials from diverse policy areas with local Hispanic leaders, business owners, and community advocates to discuss issues critical to the South Florida Latino community. Too many Latino families have experienced the very reasons that […]