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Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

Cientos de miles de cuentas creadas en secreto por los empleados de Wells Fargo Bank resultan en una multa histórica de $100 millones por parte del CFPB

La Oficina para la Protección Financiera del Consumidor (CFPB, por sus siglas en inglés) multa a Wells Fargo por abrir cuentas secretas sin el conocimiento o consentimiento de los consumidores.

Four ways to support your community’s fight against elder financial exploitation

Financial exploitation robs millions of older people of their money and property annually.  To prevent and respond to the growing crisis of elder financial exploitation, people are working together in hundreds of communities across our nation. 

Older Americans are not alone in the fight to stop financial abuse

Banks and credit unions are in a unique position to prevent financial exploitation of older Americans and to intervene effectively when older account holders are targeted or victimized. That is why today we are releasing an advisory and report for banks and credit unions on how they can better protect older consumers from financial abuse.

Published Category: Info for consumers

New insights on bank overdraft fees and 4 ways to avoid them

For the first time in 2015, large banks began reporting separately certain categories of fees—including overdraft and non-sufficient fund fees. The new fee revenue information is helping us understand the magnitude and diversity of banks’ overdraft programs. Here are some tips to help you reduce or avoid overdraft and NSF fees.

Published Category: Info for consumers

You have protections when it comes to automatic debit payments from your account

Before you give anyone your bank account number and permission to automatically withdraw money from your bank account on a regular basis, it’s good to know how automatic debits work, what to be careful about, and how to stop the automatic payments if you cancel the service or just change your mind about how you want to pay.