We’ve been taking your complaints on credit cards at the CFPB since we officially opened for business on July 21, 2011. Today, we released an interim report on credit card complaints.
The Consumer Financial Protection Bureau (CFPB) is continuing its commitment to hear from consumers around the country about their experiences with financial products and services. Last month, the Bureau heard from consumers in Minnesota, and our next stop will be Ohio.
For the last month, student loans have kept us pretty busy. We released our Student Debt Repayment Assistant to help borrowers understand their options when repaying their loans. We launched Know Before You Owe: student loans with the Department of Education to get your feedback on a draft Financial Aid Shopping Sheet. And we’re not […]
Since starting work at the Consumer Financial Protection Bureau (CFPB) three weeks ago, I have traveled from coast to coast to meet with seniors who have suffered from financial scams. In my travels, I have gained many valuable insights and heard too many stories of people taking advantage of the elderly. I plan on bringing […]
November 11th is Veterans Day. This week the CFPB took a moment to recognize and honor the veterans in our ranks: 87 of them! We showed photos of them while they were in the service (some rather surprising), and we also asked them to sum up in three words the meaning of Veterans Day. The […]
For shoppers, seeing “November” on the calendar means Black Friday – the unofficial start of the holiday shopping season – is just around the corner. Taking a few minutes now to plan your holiday spending could help you avoid taking on debt that stretches well beyond the New Year. Start by creating a holiday spending […]
Last month, as we tested another round of the initial mortgage disclosure, we mentioned that we’d be shifting our focus in the coming months. Today, we begin testing a new form in Des Moines, Iowa: the closing disclosure. Currently, when you go to the settlement or “closing” of a loan, you receive a stack of […]
As a lifetime military family member, I’ve seen first-hand the devastating impact financial scams and predatory lending can have on our military families. I also spent 6 years as the head of the Better Business Bureau’s BBB Military Line program, and that was an education for me about the consumer issues and scams that impact […]