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Today we begin to share the story of your complaints

Today, for the first time, we are making consumers’ complaint narratives – the heart and soul of the complaints we receive – public. These narratives are important because they tell the story of what happened in the consumers’ own words. Making these consumer narratives public amplifies the voice of the consumer.

Your chance to weigh in on debt collection practices

We’re considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system. We’re also partnering with to get your input. Learn how you can weigh in on debt collection practices.

Dig in: Releasing credit report and money transfer complaint data

We promised more expansions and improvements to the Consumer Complaint Database and, just in time for the National Day of Civic Hacking, we’re delivering on that promise. Today we’re adding: Complaints about credit reports Complaints about money transfers More specificity about certain issues by adding sub-issues. For example, you’ll see more detail about the specific […]

Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today, based on feedback from the public, we’re expanding it – and increasing the number of complaints from about 19,000 to more than 90,000. Here’s what we’re adding data about: Mortgage complaints submitted […]


So, how do I submit a complaint?

This post is part of a series for National Consumer Protection Week We began taking credit card complaints in July 2011, and we now can help with complaints about mortgages, bank accounts and services, student loans, vehicle and other consumer loans, and credit reporting. How do I submit a complaint? Submitting a complaint and tracking […]

Sharing consumer complaint data with state agencies

We help consumers with complaints about credit cards, mortgages, student loans, checking accounts, savings accounts, credit reporting, bank services, and other consumer loans. Today, we’re announcing plans to share data from those complaints with state regulatory agencies. This way, multiple government agencies can work on the consumer’s behalf without them having to file complaints with […]